Is telephone answering a challenge for you? Here’s how you can answer your business phone to make sure that it’s an asset to your business every time. ‰Û¢ Answer your phone within the first 3 rings.‰Û¢ When you answer the phone, smile. Your callers will hear it, and it will put them at ease.‰Û¢ Identify […]

Discover the ways in wich a Call Centre can help you grow your business in this video.    

If you’re looking for reasons to start using a Virtual Office for your business needs this SlideShare is for you.     Why use a Virtual Office? from Answer 365

Make 2016 the year of exceptional customer service for your business.  Here are 12 of our favourite tips that will help you achieve your customer service goals.   12 Customer Service Tips from Answer 365

Often times, business owners spend much of their time in meetings. If you’re worried that you’re missing important client calls, or you’re simply frustrated with the amount of time spent listening to voicemails and playing phone tag, this article is for you. Here are some tips that will help you save yourself time while still […]

Make 2016 the year of customer service for your organization.Here are 10 of our favourite customer service quotes that are sure to inspire you throughout the year. 1. “Service is not something you do. It is something you are.” – Stella Payton 2. “A complaint is a unique opportunity to strengthen the relationship with the […]

Productivity and focus can be elusive some days, but when your customer service staff suffers from these business ‘ailments,’ you need to nip it in the bud if you want to limit the effect on your customers. Here are some tips to help keep your customer service staff focused, productive and on task all week […]

The holiday season can put a strain on any business, especially when your staff wants to take time off, too. Don’t risk letting your customer service levels take a nose-dive when your employees are away; use these tips to provide the same level of customer service even when your staff goes on holiday. Know your […]

Your customers are the lifeblood of your business, so this holiday season, make sure you thank them in a way that’s meaningful and fun. Here are a few ways you can say ‘thank you’ to your customers so they’ll keep coming back for more. Use social media to shine a spotlight on great customers Tweet […]

During the hustle and bustle of the holidays, don’t let your customer service slide. Your customers are more important than ever, so make sure they know it. Here are some tips to help you manage your customer service during the holidays. Have a plan in place for problems During the holidays, your customers may become […]