Are you underestimating the impact that voicemail could be having on your business? It’s easy to do. Don’t be fooled into thinking that just because you offer an opportunity to get in touch outside of business hours that it means your customers will appreciate or use it. Here’s why voicemail is not the best solution […]

Virtual office styles are fast catching on because of the noted advantages for the individual on the go today. Your virtual office can take on any shape, size, location, environment you dictate and there is no limit either. A virtual office idea can change from time to time, depending on your particular needs of the […]

If you’re tempted to turn to technology for your customer service needs, think again. Computers can do a lot of things to improve your business, but meeting your customer service needs just isn’t one of them. Here’s why computers just can’t hack it when it comes to providing top notch customer service. Computers Can’t Read […]

Is your customer service as good as it could be? Or, are your customers ready to move on? Great customer service is crucial to the success of any business. Here are some tips for improving your customer service, so your business can thrive. Be Available Your customers may need help outside of your regular business […]

If you own a property management company, you may benefit from a telephone answering service. An answering service can help you provide assistance to your renters at any time, day or night, and it can help take some of the pressure off of your property managers. Here are just some of the ways a telephone […]

Could your business benefit from the services of a customer call centre? Many smaller businesses overlook this option, thinking of it as something only large companies can benefit from. However, small and mid-sized companies can actually use a call centre service to help their business grow. Affordable Staffing Solutions You think you need to hire […]

Every business strives to be unique in the minds of its customers. But, in a busy world with lots of competition, being unique is harder than it sounds. In order to really stand out, your business needs to go above and beyond with its telephone customer service. Here are some ways your company can use […]

Looking for a way for your business to save money and be more productive? Remote reception could be the answer. For many businesses, this often overlooked service can open up a world of possibilities, and it can save you a great deal of money. Here are just a few ways that remote reception can save […]

Have you ever called a company and been greeted with a jumbled, garbled mess of a greeting that left you wondering why you called in the first place? Many businesses overlook the importance of a great telephone greeting, but it can help your business in so many ways. A great greeting puts your customers at […]

New Year resolutions are a common practice all over the world. While most resolutions are eventually broken, mainly due to lack of commitment, there are some resolutions that should not be taken for granted under any circumstances. Among the top two resolutions, are the ones that help to improve customer service and exercises that help […]