In order for businesses to grow, they must be there for their customers. After all, if you can’t meet your customer’s needs, they can always take their business elsewhere. Plus, you need to be available to talk to potential customers, too. How can a smaller business hope to meet every current and potential customer’s needs […]

There’s nothing worse than poor customer service. It can be the kiss of death for any business, and telephone customer service can be tricky to get right. Whatever you do, don’t make these telephone customer service mistakes with your business. Not respecting your customer Assuming that you know best without fully understanding your customer’s needs […]

Nothing kills customer service faster than unhappy employees. Angry, stressed-out employees won’t interact with your customers the way that you need them to, but happy employees can have the opposite effect, causing your customer service to soar. Happy employees work harder Countless studies have shown that happy employees are more productive, but how do you […]

Summer means vacation time for many employees. This can be great if your business is slow during the summer, but what if your business is busy all year round? Denying your employees vacation time would be a very bad move, but running with only half your staff could be even worse. If your customers can’t […]

Summertime can be busy time for your business, but it’s no time to let customer service take a back seat. Beat the summer business blues and use these tips to keep customer service consistent over the summer. Plan ahead for staff vacations Your customers shouldn’t have to suffer because your staff is taking a vacation. […]

Don’t lose touch with your customers during the summer. Increase customer engagement and customer satisfaction with these tips for staying in touch with your customers during the sunniest season of the year! Interact with your customers on social media Even big, established companies can benefit from doing this. Take to Twitter, Facebook or Instagram and […]

Virtual reception isn’t just a service that large companies can utilize. Small businesses can boost their income and keep their customers happier by utilizing the service, too. Here’s how virtual reception can help small businesses thrive. Improve Your Image If your small business still has that ‘small business’ feel about it, a virtual reception service […]

Are you wondering whether your business might just benefit from using call centre services? Here are some ways that you can tell if it’s time to start using call centre services to help your business succeed. Your employees are being pulled from their jobs to answer the phones. While being busy is a good thing, […]

You’ve probably heard that customer service reps should always smile when talking on the phone, but is it all just a gimmick, or does smiling really affect the tone of the call? Here’s how smiling impacts a phone call, and why your employees should be talking with smiling faces. Smiling affects your vocal tone When […]

In today’s busy world, customer service can be easily overlooked by business owners. New technology means customers are more self-reliant than ever before, but that doesn’t mean you can skimp on providing great customer service. The truth is, no matter how infrequently your customers interact with you or your staff, when they do interact, it […]