Nothing kills customer service faster than unhappy employees. Angry, stressed-out employees won’t interact with your customers the way that you need them to, but happy employees can have the opposite effect, causing your customer service to soar. Happy employees work harder Countless studies have shown that happy employees are more productive, but how do you […]

Summer means vacation time for many employees. This can be great if your business is slow during the summer, but what if your business is busy all year round? Denying your employees vacation time would be a very bad move, but running with only half your staff could be even worse. If your customers can’t […]

Summertime can be busy time for your business, but it’s no time to let customer service take a back seat. Beat the summer business blues and use these tips to keep customer service consistent over the summer. Plan ahead for staff vacations Your customers shouldn’t have to suffer because your staff is taking a vacation. […]

Don’t lose touch with your customers during the summer. Increase customer engagement and customer satisfaction with these tips for staying in touch with your customers during the sunniest season of the year! Interact with your customers on social media Even big, established companies can benefit from doing this. Take to Twitter, Facebook or Instagram and […]

Virtual reception isn’t just a service that large companies can utilize. Small businesses can boost their income and keep their customers happier by utilizing the service, too. Here’s how virtual reception can help small businesses thrive. Improve Your Image If your small business still has that ‘small business’ feel about it, a virtual reception service […]

Are you wondering whether your business might just benefit from using call centre services? Here are some ways that you can tell if it’s time to start using call centre services to help your business succeed. Your employees are being pulled from their jobs to answer the phones. While being busy is a good thing, […]

You’ve probably heard that customer service reps should always smile when talking on the phone, but is it all just a gimmick, or does smiling really affect the tone of the call? Here’s how smiling impacts a phone call, and why your employees should be talking with smiling faces. Smiling affects your vocal tone When […]

In today’s busy world, customer service can be easily overlooked by business owners. New technology means customers are more self-reliant than ever before, but that doesn’t mean you can skimp on providing great customer service. The truth is, no matter how infrequently your customers interact with you or your staff, when they do interact, it […]

It doesn’t matter how large or small your company is, or even what it does or sells. If you don’t keep your employees happy, you’ll never be truly successful. Every business is different when it comes to the specific needs of its employees, but there are some universal concepts you can apply to help keep […]

Customer service is one of the most important aspects of any business. Get it right, and it can completely transform your company. Get it wrong, and you could be shutting up shop before you’ve even had a chance to succeed. Here are ten of the all-time greatest customer service quotes to inspire your business to […]