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Home / Blog

12 February 2016

How a Call Centre Can Benefit Your Business

call centre, Customer Service, remote reception

Discover the ways in wich a Call Centre can help you grow your business in this video.    

5 February 2016

Why use a Virtual Office?

call centre, Customer Service, remote reception, virtual office

If you’re looking for reasons to start using a Virtual Office for your business needs this SlideShare is for you.     Why use a Virtual Office? from Answer 365

27 January 2016

12 Customer Service Tips

business, Customer Service

Make 2016 the year of exceptional customer service for your business.  Here are 12 of our favourite tips that will help you achieve your customer service goals.   12 Customer Service Tips from Answer 365

15 January 2016

How to Provide Customer Service When Your Day is Filled With Meetings

Busy, Customer Service

Often times, business owners spend much of their time in meetings. If you’re worried that you’re missing important client calls, or you’re simply frustrated with the amount of time spent listening to voicemails and playing phone tag, this article is for you. Here are some tips that will help you save yourself time while still […]

8 January 2016

10 Customer Service Quotes

Customer Service, Quotes

Make 2016 the year of customer service for your organization.Here are 10 of our favourite customer service quotes that are sure to inspire you throughout the year. 1. “Service is not something you do. It is something you are.” – Stella Payton 2. “A complaint is a unique opportunity to strengthen the relationship with the […]

11 December 2015

Tips for Keeping Customer Service Staffed Focused and Productive

Productivity and focus can be elusive some days, but when your customer service staff suffers from these business ‘ailments,’ you need to nip it in the bud if you want to limit the effect on your customers. Here are some tips to help keep your customer service staff focused, productive and on task all week […]

4 December 2015

Tips for Providing the Same Level of Customer Service with Staff on Holidays

The holiday season can put a strain on any business, especially when your staff wants to take time off, too. Don’t risk letting your customer service levels take a nose-dive when your employees are away; use these tips to provide the same level of customer service even when your staff goes on holiday. Know your […]

23 November 2015

Thanking Your Customers During the Holiday Season

holiday, Thank you, thanking customers

Your customers are the lifeblood of your business, so this holiday season, make sure you thank them in a way that’s meaningful and fun. Here are a few ways you can say ‘thank you’ to your customers so they’ll keep coming back for more. Use social media to shine a spotlight on great customers Tweet […]

16 November 2015

Manage Your Customer Service During the Holidays

Customer Service, holiday

During the hustle and bustle of the holidays, don’t let your customer service slide. Your customers are more important than ever, so make sure they know it. Here are some tips to help you manage your customer service during the holidays. Have a plan in place for problems During the holidays, your customers may become […]

9 November 2015

Celebrating the Holidays Internally While Still Focusing on Work

Celebrating the holidays, Customer Service

When the holiday season arrives, it can be easy to get distracted by all the festivities and fun, but you can’t let your work or customer service responsibilities slide. You don’t have to turn in the The Grinch just to keep your cheer in check; here’s how to celebrate the holidays while still focusing on […]

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