The holiday season can put a strain on any business, especially when your staff wants to take time off, too. Don’t risk letting your customer service levels take a nose-dive when your employees are away; use these tips to provide the same level of customer service even when your staff goes on holiday. Know your […]

Your customers are the lifeblood of your business, so this holiday season, make sure you thank them in a way that’s meaningful and fun. Here are a few ways you can say ‘thank you’ to your customers so they’ll keep coming back for more. Use social media to shine a spotlight on great customers Tweet […]

During the hustle and bustle of the holidays, don’t let your customer service slide. Your customers are more important than ever, so make sure they know it. Here are some tips to help you manage your customer service during the holidays. Have a plan in place for problems During the holidays, your customers may become […]

When the holiday season arrives, it can be easy to get distracted by all the festivities and fun, but you can’t let your work or customer service responsibilities slide. You don’t have to turn in the The Grinch just to keep your cheer in check; here’s how to celebrate the holidays while still focusing on […]

Giving gifts to your customers is a tricky activity. You want to give them all a little something, but often, your budget just won’t allow it. Here are five inexpensive holiday gift ideas that won’t break your budget, but that will show your customers how much you appreciate them. Free products or services Giving away […]

If you take on a job in customer service at a call centre, you’re in for a challenging and rewarding adventure. No two days are ever the same, and no two callers can be handled in quite the same way. Here are a few things you can expect when signing on with a call centre […]

Everybody makes mistakes sometimes, but what do you do if you make a mistake that affects your customer? In customer service, mistakes happen, and how you respond to them can make or break your business. Here’s what to do when you make a customer service mistake. Listen to your customer’s complaint You messed up, so […]

Providing excellent customer service in a retail setting is one of the most important things you can do to boost your chances of having a successful business. After all, if your customers aren’t happy, they won’t be shopping with you. Here are some simple, but effective, customer service tips for retail establishments. Always greet your […]

When talking to customers on the telephone, it can be easy to miscommunicate. After all, communication is about more than just the words we say. Here are some things you should avoid saying on the phone so you don’t upset your customers and drive them away. ‘It’s not that big of a problem.’ Don’t ever […]

There’s no doubt that the key to success in any business is providing exceptional customer satisfaction, but many businesses worry that they’ll pay an arm and a leg to do this. In reality, you don’t have to hire tonnes of extra staff to meet the needs of your customers. You just have to get smart […]