Why Answer 365
Answer 365 – Trust In Every Call
Our Promise to You
At Answer 365 our promise is to provide quality services to both our clients and their customers. We understand that every call is an opportunity for you to strengthen relationships and build your business. Our goal is to bridge the gap when you can’t answer so that you never miss an opportunity for your business to prosper. With Answer 365, you can find peace of mind in our 24/7, 365 days a year operation. We stay ready and on call, so you don’t have to.
Backed by 22 consecutive years of awarded industry leading service, we deliver professional, efficient and bilingual (English/French) support with every interaction. With every call we take, you can trust your business is being well represented and in capable hands.
WHY CHOOSE US?
Proven Performance You Can Count On
- Lightning-fast answers: 80%+ of calls picked up within 20 seconds (4th ring)
- Zero busy signals—ever
- Guaranteed message delivery via SMS, call, email, or FAQ-based responses
Standout Features That Save You Time & Money
- Free warm or cold patch transfers
- Precise computer-dialed call forwarding for total accuracy
- Unlimited text messaging at no extra charge (unlike transaction-based competitors)
- Intuitive system that auto-populates fields—fewer errors, faster service
Industry-Leading Recognition
- 22 years consecutive CAM-X Awards for Service Excellence in North America
- Global certification through the Amtelco Owners Association
Total Transparency & Control at Your Fingertips
- MiTeam Portal: Real-time insights and instant updates
- Full visibility into calls by department, day, week, or month
- Direct access to schedules, records, and updates (nominal fee)
Flexibility When You Need It Most
- Script and message changes in as little as 1–48 hours
- Short-notice adjustments to keep your service aligned with your business
Rock-Solid Security & Reliability
- Fully redundant systems: off-site backups, multiple locations, cloud deployed, and generator-backed power
- True 24/7/365 coverage—no downtime, no sick days, fully secure
