If you’re looking to grow your business while maintaining top-notch (and award winning) customer service, outsourcing to a call centre can be a game-changer. By reducing costs, improving overall customer service quality, and allowing your team to focus on their core responsibilities, a call centre can be a key driver of both customer loyalty, employee […]

Winter brings unique challenges for businesses, especially when it comes to managing customer expectations and maintaining clear, consistent communication throughout the season. As an award-winning call answering service, we are always prepared for the unexpected! Here are 5 ways our call answering services can enhance customer support during the long winter months: Prepare for Increased […]

Outstanding Service Brings Home National Award – Answer 365 – Halifax Earns CAM-X Award of Excellence – Grimsby, ON (October 28, 2024) — Answer 365 – Halifax of Halifax, NS has been honoured with the exclusive 2024 Award of Excellence for 20 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s […]

Winter is around the corner and now is the time to prepare for the unexpected, from employee absences to weather related emergencies. Answer 365 is here to help with that! Our remote reception and virtual call answering services offer an award winning way to manage call volumes and maintain exceptional customer service during the winter […]

We are hiring a bilingual team leader (Moncton) Position Bilingual Team Leader involves overseeing day-to-day operations and providing support to your team. You’ll be responsible for coaching and developing your team to achieve performance metrics and maintaining a high level of customer service. Responsibilities Handle Calls and Escalations: Manage account-related calls and escalate issues as necessary, […]

Answer 365 can be your most valuable partner in achieving seamless communication and customer satisfaction throughout the year. When it comes to property management, now is the time to partner with an award winning call answering service. Answer 365 has been in business for over 70 years and we have been recognized as an award […]

24/7 Support for Emergency Response Having a reliable system to manage communications and operations outside regular office hours is important for employees and for customers. Call answering and virtual reception services offer a lifeline for trades businesses, providing support during off hours, holidays, and emergencies (storms, power outages and unexpected circumstances). The ability to manage emergency […]

As a property manager, effective call answering isn’t just about communication—it’s about resident satisfaction, emergency response readiness, and maximizing building occupancy. Here are five call answering tips for property management teams: 1. Avoid Voicemail: In the fast-paced world of property management, residents appreciate timely responses to their concerns. Avoiding voicemail whenever possible can significantly improve […]

  A professional answering service is important to property management companies for several reasons: 1. 24/7 Availability Property management involves handling a wide range of issues that can occur at any time of the day or night. An answering service ensures that tenants and property owners can reach the management company at all hours, providing […]

Discover How Call Answering Services Can Provide Support to Employees who Work Alone Checking in when working alone is an important safety measure for staff who work independently. Having a check-in procedure can help to ensure a timely response in the case of an emergency or employee absenteeism. When an employee does not check in […]