Spring Cleaning Customer Service Productivity
Spring is a great time to Û÷clean house’ with your customer service and focus on improving your customer service productivity. It’s a great time to take stock of how your staff is performing and make some simple changes that will benefit everyone. Here are some great tips for boosting your customer service productivity this spring.
Eliminate distractions
This can be easier said than done, especially if your office is in a busy place or even a public place. If you’re working in a place with constant, distracting levels of noise, try relocating to a quieter location. Keep foot traffic to a minimum, if possible, and keep your break areas separate from work areas to keep employees focused for longer.
Of course, it’s not just environmental distractions that you have to watch out for. Your computer can be the biggest productivity killer of all, so consider using site blockers to stop yourself from wandering off task to constantly check your email, social media, or other time wasting sites. This will help you become more disciplined and help your productivity soar.
Forget about multitasking
There’s a big misconception that doing two things at once will help you get more done, faster. The truth is, multitasking makes you more likely to make mistakes, get distracted, and even give up on challenging tasks more quickly than if you were only focusing on one thing at a time. It takes time to get back on track after switching tasks, so you could be wasting more time than you’re saving throughout the day.
Take a break
Not only is multitasking bad for productivity, taking breaks is actually good for it. After a certain period of time without a break, you will begin to get distracted more easily. You’ll find it more difficult to focus, and you’ll become much less productive. Try to take a break after a few hours of working hard. If you can, take an hour, preferably outdoors in a nature setting. Studies have shown that being in nature can help refresh you and boost productivity phenomenally. Can’t get away from the office for an hour? Spend a quiet ten minutes viewing nature scenes. You can trick your brain into becoming more relaxed, more alert, and more productive.
Check out the Answer 365 blog regularly for more great tips on providing excellent customer service for your business.