Your customers are the lifeblood of your business, but how can you make sure you’re keeping them happy if you can’t communicate with them the way they expect you to? Customers have a language of their own, that is, they speak to each other in a different way than they may speak to you. How […]

Have you ever wondered what a typical day is like for a customer service agent or manager in a call centre? The truth is, no two days are ever exactly alike. Depending on the types of calls the customer service agent takes, the days can vary greatly. Here are just a few things our call […]

Use these motivational quotes to inspire your customer service team.  

Is answering the telephone a challenge for you? Use these telephone answering tips to answer your business phone with confidence.    Telephone Answering Tips for Business Success from Answer 365

There are plenty of reasons why your customers might decide to up stakes and take their business elsewhere. Don’t think it can happen to you? Here are the top five reasons customers leave your business and what you can do about it. They die Approximately 1% of your average customer loss will be due to […]

When your customers call they want to speak to a person, not a robot. Here are 6 robotic sounding customer service phrases, and phrases that you can say instead:

One of the most important tools your business can use to improve and grow stronger is customer feedback. How can you find out what your customers think of your business and the service that you provide them? Here are just a few ways you can get real customer feedback so you will know your customer […]

Check out these simple but effective tips to improve customer service at your retail establishment.   Tips for Customer Service in Retail from Answer 365

Training your customer service staff doesn’t have to be all work and no play. In fact, if you make training fun, your staff will be more willing to embrace their newfound knowledge and put it to good use impressing your customers. Here are some fun customer service training games to try with your staff. What […]

Customers are the most important part of every business. Here are some statistics that prove just how important customer service really is.   Important Customer Service Statistics from Answer 365