Training your customer service staff doesn’t have to be all work and no play. In fact, if you make training fun, your staff will be more willing to embrace their newfound knowledge and put it to good use impressing your customers. Here are some fun customer service training games to try with your staff. What […]

Customers are the most important part of every business. Here are some statistics that prove just how important customer service really is.   Important Customer Service Statistics from Answer 365

Find out how call centres can support your business during summer vacation time.    Use Call Centre Services During Summer Vacation from Answer 365

It can be hard to keep your customer service staff motivated during those crazy, lazy days of summer, especially if your employees have vacations on their mind rather than customer service. Here are some simple, fun ways to keep your staff motivated this summer. Bring in food Food can be a big motivator when it […]

With many contact centres open 24 hours a day, employee security is a huge issue. Employers have a few options to keep their staff safe around the clock, wherever they’re working. Whether your staff members are working off-site or traveling for your business, contact centres are working all hours to help keep your employees safe. […]

Avoiding these phrases during a phone call to provide your customers with excellent customer service.   8 Phrases to avoid during Business Telephone Calls from Answer 365 If it’s time to incorporate one or more call center services into your business, Answer 365 might be the perfect fit. Request a quote today.

Is it a good idea to have an automated phone answering system? Ummmm…No! Here’s why your business should ditch automated voice attendants and have humans answering your phones.   Have a Human Answer Your Business Phone from Answer 365

If you struggle to find customer service coverage when employees take time off, then you need remote reception. Check out our SlideShare to find out why your business should use remote reception.  Remote Reception for Business from Answer 365

Telephones have a way of turning even the most spectacular of individuals into just another faceless, nameless entity. If you want to stand out when talking on the phone, you need to practice. Whether you’re trying to ace that telephone interview, or you want to be unforgettable to your customers when they call you, here’s […]

Customer service is what we do best here at Answer 365. We understand just how important customers are to every business. Do you know the facts? Here are some statistics that prove just how important customer service really is: Here are some tips to help you ensure that your business is providing the best possible […]