With many contact centres open 24 hours a day, employee security is a huge issue. Employers have a few options to keep their staff safe around the clock, wherever they’re working. Whether your staff members are working off-site or traveling for your business, contact centres are working all hours to help keep your employees safe. […]

Avoiding these phrases during a phone call to provide your customers with excellent customer service.   8 Phrases to avoid during Business Telephone Calls from Answer 365 If it’s time to incorporate one or more call center services into your business, Answer 365 might be the perfect fit. Request a quote today.

Is it a good idea to have an automated phone answering system? Ummmm…No! Here’s why your business should ditch automated voice attendants and have humans answering your phones.   Have a Human Answer Your Business Phone from Answer 365

If you struggle to find customer service coverage when employees take time off, then you need remote reception. Check out our SlideShare to find out why your business should use remote reception.  Remote Reception for Business from Answer 365

Telephones have a way of turning even the most spectacular of individuals into just another faceless, nameless entity. If you want to stand out when talking on the phone, you need to practice. Whether you’re trying to ace that telephone interview, or you want to be unforgettable to your customers when they call you, here’s […]

Customer service is what we do best here at Answer 365. We understand just how important customers are to every business. Do you know the facts? Here are some statistics that prove just how important customer service really is: Here are some tips to help you ensure that your business is providing the best possible […]

Don’t be forgettable to your customers when they call you. Watch our latest video to learn how to stand out on the phone.   

Watch our latest video to learn about the wide range of services that a call centre can provide your business. 

Here are the questions you should ask when you’re looking for a call centre for your business.åÊ åÊ Questions to Ask When Looking for a Call Centre from Answer 365

Check out these customer service tips, because no matter how good you are, there is always room for improvement.