FAQs
Why should I choose Answer 365 as my call center service provider?
Our team of award-winning professionals tailor the unique needs of your clients and prospects. Let us be there for you while you work on your business not exclusively in your business. Affordable, reliable, accurate, are the hallmarks of our business.
I have an office assistant, why do I need a telephone answering service?
Unlike an office assistant, a telephone answering service is on hand all day, every day, 24/7/365. We never call in sick, are out to lunch, or on vacation. Outside of business hours, your business has a real person offering assistance to your important clients and prospects.
Can you guarantee all my calls will be answered by intelligent & well spoken agents?
Answer 365’s Infinity technology, our Team Leads and or Operations Managers allow us to determine who answers what calls. New staff work the basic accounts and are graded. Our agents are also scored on a weekly basis by our Customer Service Managers to ensure a good experience for your customers. (with financial performance incentives) Our primary focus is hiring English Neutral East Coast voices.
How do Answer 365 Agents know how to handle my company’s calls?
Answer 365 assigns a telephone number for forwarding your calls to us. When the call lands at Answer 365 it is routed through our Infinity Server, which identifies the call is for you and all of the information pertaining to your approved scripts is available for the attendants, just like we were in your office.
Does Answer 365 guarantee the privacy & safety of sensitive client information?
Answer 365’s phone agents are in a secure area of our facility. Our phone agents also sign a legal confidentially agreement to protect our client’s information. We have never had a breach in 70+ years. Our business is built on your trust and confidence.
How many times will my line ring before the Answer 365 system picks it up for me?
Answer 365 provides a shared service for our customers who do not have a full-time dedicated staff member handling your calls. This means that the calls will be answered by the first available phone agent within the first three rings 92% of the time. Our average hold time is 16 seconds, if required due to extreme activity.
Will my in-bound callers ever be put on hold?
Our calls are answered within three rings 85% to 92% of the time. (2018 stats) Should a call go to hold the average hold time is 16 seconds.
How does Answer 365 help me to develop my company’s custom call answering script?
Our award-winning Customer Service Coordinators will be in contact with you to develop the most appropriate and cost affective script as part of your original setup. Answering your business phone correctly is essential for capturing all of your sales leads and enquiries. It’s the only guarantee to maintain high levels of service and to grow your business. After developing literally thousands of scripts Answer 365 has provided live call answering services for thousands of North American and International clients.
Can Answer 365 agents process orders on behalf of my business?
Answer 365 is able to process customer orders for your business, with appropriate discovery of your current process.
I often use call forwarding, how will this feature work after I sign up with Answer 365?
Instead of forwarding your business lines to one of your staff members’ cell phone, it is routed to Answer 365. We take it from there.
Does Answer 365 offer call center services in multiple languages?
Answer 365 is a Bilingual call centre that can answer calls in both English and French. Additional languages can be added with consultation.
Of all the call center and answering services you provide, which is the most popular?
Answer 365 is a 24 hour a day operation. We handle phones in many business sectors. Our day time business is related to providing virtual office phone reception and customer support services. Our night time and weekend business is a mix of customer service and virtual office servicing the Real Estate Industry, Property Management and service sector including plumbers, electricians and home fuel oil companies, almost every service sector in the industry, no one is exclusive.