There are plenty of reasons why your customers might decide to up stakes and take their business elsewhere. Don’t think it can happen to you? Here are the top five reasons customers leave your business and what you can do about it. They die Approximately 1% of your average customer loss will be due to […]

When your customers call they want to speak to a person, not a robot. Here are 6 robotic sounding customer service phrases, and phrases that you can say instead:

One of the most important tools your business can use to improve and grow stronger is customer feedback. How can you find out what your customers think of your business and the service that you provide them? Here are just a few ways you can get real customer feedback so you will know your customer […]

Check out these simple but effective tips to improve customer service at your retail establishment.   Tips for Customer Service in Retail from Answer 365

Training your customer service staff doesn’t have to be all work and no play. In fact, if you make training fun, your staff will be more willing to embrace their newfound knowledge and put it to good use impressing your customers. Here are some fun customer service training games to try with your staff. What […]

Customers are the most important part of every business. Here are some statistics that prove just how important customer service really is.   Important Customer Service Statistics from Answer 365

Find out how call centres can support your business during summer vacation time.    Use Call Centre Services During Summer Vacation from Answer 365

It can be hard to keep your customer service staff motivated during those crazy, lazy days of summer, especially if your employees have vacations on their mind rather than customer service. Here are some simple, fun ways to keep your staff motivated this summer. Bring in food Food can be a big motivator when it […]

With many contact centres open 24 hours a day, employee security is a huge issue. Employers have a few options to keep their staff safe around the clock, wherever they’re working. Whether your staff members are working off-site or traveling for your business, contact centres are working all hours to help keep your employees safe. […]

Avoiding these phrases during a phone call to provide your customers with excellent customer service.   8 Phrases to avoid during Business Telephone Calls from Answer 365 If it’s time to incorporate one or more call center services into your business, Answer 365 might be the perfect fit. Request a quote today.