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Home / Blog

31 October 2016

Understand the Value of Customer Service

call centre, contact centre, Customer Service, Virtual Reception

You understand the cost of running your business, and you probably understand the value of the goods and services that you provide to your customers. But, do you know the true value of customer service? Customer service can be even more important than the products or services that you’re selling–it can be almost invaluable. Here’s […]

24 October 2016

Tips to Increase Customer Service Efficiency

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

Customers crave efficiency, but are you giving it to them? It can be easy to slip into complacency when it comes to customer service, but you need to make sure you aren’t inconveniencing your customers with long wait times, extended holds, and inefficient service reps. Here are some tips to increase customer service efficiency and […]

17 October 2016

Increase Customer Loyalty and Retention with These Tips

call centre, contact centre, Customer Service, Virtual Reception

Customer loyalty is crucial to the retention of your customers. Why is keeping your customers so important? It costs around five times as much to earn a new customer as it does to retain an old one, so it’s far more cost efficient to spend your money improving your customer loyalty in order to retain […]

10 October 2016

Consider a Call Centre for the Holidays

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

The holidays can be a busy time for your business. Depending on what you sell or do, your customers could be beating down your door to do business with you. Of course, the holiday season is also a time when your employees will likely request more time off and you’ll likely have holiday events that […]

27 September 2016

Answer 365 Earns CAM-X Award of Excellence for Outstanding Service

Answer 365 of Halifax, NS has been honoured with the exclusive 2016 CAM-X Award of Excellence for the 12th year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 was presented with the Award […]

26 September 2016

Using Call Centres to Strengthen Customer Relationships

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

Customer relationships are the glue that holds your business together, but how can you find enough time in the day to make sure that those relationships are nurtured and grown? Call centres offer the ideal solution for building and maintaining strong customer relationships by supporting your customers when they need you. Here are some ways […]

19 September 2016

Understand the Potential Damage to Business when No One Answers Your Phone

Answer 365, call centre, Customer Service, Virtual Reception

Don’t think you need a real, live person to handle your incoming customer service calls? Think again. The sound of an unanswered phone may as well be the same as a slamming door–one that your customer is walking through as they leave your business for another one. And if you leave your customer calls in […]

12 September 2016

Listening Tips to Understand Your Customers

call centre, communication, Customer Service, customers, listening

Sometimes, the key to great customer service means knowing what your customers want before they do. Other times, you have to know how to listen to what your customers are telling you in order to give them the results they want. Are you worried that your employees are hearing what your customers have to say, but […]

5 September 2016

How to Speak Your Customer‰Ûªs Language

Answer 365, call centre, communication, contact centre, Customer Service, customers

Your customers are the lifeblood of your business, but how can you make sure you’re keeping them happy if you can’t communicate with them the way they expect you to? Customers have a language of their own, that is, they speak to each other in a different way than they may speak to you. How […]

22 August 2016

A Day in the Life of a Customer Service Agent Manager

Customer Service

Have you ever wondered what a typical day is like for a customer service agent or manager in a call centre? The truth is, no two days are ever exactly alike. Depending on the types of calls the customer service agent takes, the days can vary greatly. Here are just a few things our call […]

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