Spring is a great time to ‰Û÷clean house’ with your customer service and focus on improving your customer service productivity. It’s a great time to take stock of how your staff is performing and make some simple changes that will benefit everyone. Here are some great tips for boosting your customer service productivity this spring. […]

Angry customers may seem frustrating to your customer service team, but remember that customers who are angry are also frustrated by something about your business. It can be tempting to view every angry customer as a ‰Û÷problem’, but that would be the wrong approach to take. If you take the time to find out why […]

Customer support and sales go hand in hand. One of the best things you can do to boost your sales is to build a great customer service department. Here are five simple ways that your customer service team can support your company’s sales. Happy customers sell There’s no better advertisement for your business than a […]

Your customers are the beating heart of your business, so make sure that you’re showing them plenty of love. Here are five ways you can show your customers some love this month. Let them know that you’re there for them Nothing says love like great customer service, at least where your customers are concerned. Focus […]

The worst thing you can do with your business is to take your customers for granted. Assuming that they’ll always be there, coming back no matter what you do, could set you up for major disaster. Luckily, it’s easy to avoid falling into this trap. Here are some easy ways to avoid taking your customers […]

Do you have a customer service plan in place? The best customer service comes when you plan for every eventuality. A well-trained customer service team will not only be a great asset to your business, they’ll also keep your customers coming back for more. Here’s how to create a customer service plan for your business. […]

Does your business deliver proactive customer service? Do you even know what that term means? Proactive customer service means providing your customers with a service before they even know that they need it. You don’t need a crystal ball to determine what your customers will need, you just need to pay attention to your customers. […]

In honour Jan Simpson, who provided her committed and valued service to Answer 365 for 34 years, we are proud to dedicate our boardroom in her name. Jan started out as an operator and worked her way up to supervisor and the last 15 years as our Script Programmer. We all miss Jan’s depth of knowledge and […]

It doesn’t take a lot of effort to improve your customer service. Small improvements can reap big results, so use these simple tips to improve your organization’s customer service today. Thank your customers Adding a simple ‰Û÷thank you’ to your greeting can start every call off on the right tone. Being thankful for your customers […]

When it comes to customer service, there are some skills that come in handy, like being a good talker. Then, there are some skills that are crucial. These skills can mean the difference between excellent customer service and mediocre service. Here are five customer service skills that everyone needs. Patience One of the most important […]