Customer Service Team Building Activity Whats My Name

Is your customer service team listening to your clients? Of course, they are answering the phone and providing customer service, but are they listening to your customers well enough to remember the details? As we know, the details are important, and it’s truly what sets you apart from your competitors. This fun team building activity will emphasize the importance of truly listening to those they are serving, and will help your team get to know each other as well.

Activity: What’s My Name?

You’ll need: at least 6 participants, each with a pen and paper, and a timer.

How to play: Have 2 groups of 3 (or more, even numbers of participants is best) line up facing each other. Give them 2 minutes to ask and answer the following questions with the person they are facing:

• What’s your full name?
• What is your favourite pass time?
• What is the name of your first pet?

After 2 minutes, have the participants move on to a different person facing them and repeat the above questions. After another 2 minutes, repeat for a third and final time with a different person. When the six minutes of talking and listening are up, have each participant write down the answers that each person gave to them to see how much they can remember.

Do the activity again with a different set of questions. It’s likely that the participants will find it less difficult to remember after round 2 as the increase their focus.

The lesson to share: When on the phone with customers, remember how important it is to focus all of your attention on them, and to truly listen to what they are saying to you. What can you do to minimize distractions? Another point of note, think of how you felt if/when someone remembered all of the details you shared about yourself – much better than being forgotten!

We encourage you to give this easy exercise a try with your staff this week. Not only will they be reminded of a valuable customer service lesson, but they will likely also get the chance to get to know each other a little bit better, boosting team unity.

Ideas adapted from this list of customer service team building activities: https://www.comm100.com/blog/customer-service-training-activities.html