Customer Service Team Building Activity: Thank You, Me.
Does your customer service team inspire gratitude from your customers? Sure, they are helping your customers when they call in, but are they delighting them during the process? This simple and thoughtful activity will help your customer service team better appreciate what it is that inspires gratitude and loyalty from your customers, so that they can strive to do so.
Activity: Thank you, Me.
You’ll need: a pen and full sheet of paper for each participant.
How to play:
- Ask your team members to each share a (short) recent customer service story. Have them share the name of their customer, and the issue that they need support with.
- After everyone has a chance to share, have each participant write a “Thank you” letter to themselves as if they were the customer they supported. Ask them to write specifics about how the interaction made their day better, and why it makes them appreciate their connection with your business.
- Ask for volunteers to share their letter, and discuss as a group.
The lesson to share: This activity is a great way to get your customer service team thinking about what they can do to make the customers interaction with the company one that they will feel very good about, and perhaps grateful for. It is important to remember that even difficult situations can have a positive outcome, and that as the customer service representative, they have the power to make every single customer experience a great one.
As this activity also include group sharing, it is also a great activity to build team morale and relationships. Bonus!
Ideas adapted from this list of customer service team building activities: https://www.comm100.com/blog/customer-service-training-activities.html