How to Save Your Customers Time

In today’s ‰Û÷I need it now’ society, people are far too busy to wait for great customer service. As more demands are put upon your customers in their everyday lives, you’ll probably find that they have less time to interact with you when they really need to. In order to still provide awesome customer service, you need to learn how to help save your customers some time. Here’s how to save your customers time when they come to you for help.

Make it easy for customers to reach you

Don’t force your customers to go searching for your contact information–that’s a huge waste of their time and energy. Instead, make sure you offer ample ways for your customers to reach you and display this information in multiple places. Got a website? Put it on every page. Social media profiles? Be sure to include your telephone number on these in case your customers prefer speaking with an actual person.

Provide self-service as well

Some busy customers prefer to tackle small issues on their own. Make sure you allow for that as much as possible, but also include options for your customers to reach you at any stage in the process.

Try to solve the problem within first contact

First contact resolution is more than just a customer service buzzword. It means aiming to solve your customer’s problem the first time they contact you. It may mean spending more time on the problem right then, even putting customers on hold while you do so, but it will save them time in the long run if they don’t have to keep calling you back to get the issue resolved.

Keep your customer service staff well-trained

The more your CSRs know about how to handle your customer’s problems, the faster they’ll be able to solve them. Adopt a policy of ongoing training and reviewing your policies and procedures. The more time you spend developing a great team of CSRs, the more time you’ll be able to save your customers’ time.

For more great tips and advice to help your customers, visit the Answer 365 blog regularly.