No matter what industry your business is in, staffing can be tricky, especially during those times of year when many of your staff want to take time off. Summer is one of those times–a time when everyone seems to want to take a vacation, but how do you make sure that your employees’ time off […]

Your customer support team is your most powerful tool. If your team isn’t up to the job, your customers are going to suffer, and you’ll probably lose their business. Luckily, you can use a few simple tips to build an amazing customer support team. Empower your support team Training your team is important, buy you […]

The healthcare industry may not be one that many people associate with call centres, but it’s one field where the use of call centres is rapidly growing. Call centres can provide numerous benefits in this particular field. Here’s how call centres benefit the healthcare industry. Better customer service for patients Whether a patient needs to […]

While talking on the telephone may seem like something everyone knows how to do, you’d be surprised at the number of faux pas that can happen every day, even in customer service. Here are the top three habits to avoid while talking on the phone to your customers, clients and co-workers. Eating, drinking, or chewing […]

If you’ve ever heard the term ‘remote reception,’ you might have brushed it off as unnecessary, especially if you already have a receptionist working for you. However, you might want to reconsider. Remote reception services can offer so much more than most people realize. Here are some things to consider that might just convince you […]

Your voice is your calling card when doing business over the phone, but how are you being perceived when you are interacting with your customers? Here’s how you can prioritize your phone etiquette for better customer service. Pay attention to your tone Speak clearly and slowly, taking the time to enunciate each word clearly. Rushing […]

If you’re a plumber, customer service is a large part of your business, whether you realize it or not. Customers need to be able to reach you at all times, but if you’re not managing those calls the right way, you could be damaging your business. Here’s why you need to consider using a contact […]

It’s become almost cliche to remind customer service representatives that they must ‘delight’ their customers, but in today’s busy world, it’s actually harder than ever to do just that. Today’s callers demand much more, but it’s still possible to leave them with a smile on their face. Here’s how you can delight your customers on […]

Customer service can be tricky business, especially if you’re trying to provide excellent service. There are some mistakes that are simply way too common–and fortunately, they’re easy to avoid. Here are some customer service mistakes you should try to avoid. Not listening to your customers This is the biggest mistake that companies make. It’s easy […]

If you’re thinking of using a call centre for your business, there are some things you should consider. Here’s what to look for when choosing a call centre for your business. Flexibility Can the call centre meet the needs of all of your customers? Can they grow with your business? A good call centre offers […]