If you own a business or manage a busy department, you may find yourself struggling to offer your customers top-notch customer service while keeping up with other demands. For businesses ready to make a big change in the quality of customer service offered, a call centre can be a breath of fresh air for everyone. […]

Whether your company is large or small, the holiday season means increased customer demands and expectations.  During what should be the most festive time of the year, it’s easy to let small issues pile up and for phones to go unanswered. A little bit of strategizing and planning now can go a long way in […]