Working in customer service can be both very rewarding and very demanding. Here are some simple tips to help your customer service team manage stress in the workplace. Focus on overall wellness Good mental health isn’t just in your head. Stress can affect your physical health as well as your mental health, so focusing on […]

As a veterinarian, your priorities likely revolve around providing the best medical care for your four-legged patients. But you can’t overlook the importance of customer service, even after regular business hours. You don’t have to worry about missed calls while you’re focusing on treating your patients. Here’s how an answering service can help your veterinary […]

Everyone knows that it’s easy to fall into bad habits, but did you know that you can ‘fall into’ good habits, too? It’s simply a matter of practice, repetition, and altering the way you look at things. Here are some simple ways you can fall into great customer service habits. Start small Small changes are […]

Every season has its good points and its challenges, especially in the customer service industry. Here are some tips to help your business cope with seasonal customer service challenges that may arise. Seasonal slumps Sometimes, business isn’t as ‘busy’ as you’d like it to be. While this can be a negative thing, it can also […]

Customer service can be a tough job any time of the year, but summers can really get your team down if they aren’t mentally prepared for them. Summer may be fun and carefree, but the stress of working in customer service can make those longer days seem like an eternity. Here are some tips to […]

Summer is a busy time for most HVAC businesses. Whether you cover residential services, commercial services, or both, you need to be on the top of your game to meet all your customers’ needs during the busy summer season. Luckily, there are some things you can do to make sure you meet all your HVAC […]

If summer’s got your customers all heated up, don’t lose your cool. Here are some tips to help your customers keep their cool this summer. Put a freeze on long wait times Nothing makes a customer hotter under the collar than having to wait ages to get help from customer service when there’s a problem. […]

If you run a towing or roadside service business, summer is probably one of your busiest times of year. When the weather turns warm, more people hit the roads to visit family, friends, and take in the sights. Using the services of a call centre may not seem like something your business would do, but […]

Summertime can be a boon for your business, but are you ready to handle a summer customer service rush? Here are some tips to help your business keep its cool during a busy summer season.   Know what to expect If you know that summer is going to be busy, you can plan ahead for […]

Nothing says summer fun like customer appreciation! If you want to show your customers that you love them, why not use one of these fun summer appreciation ideas? Social media takeover with giveaways How well do you really know your customers? And how well do they know you? Why not let your customer service staff […]