When it comes to customer service, the word ‘automated’ may send shivers down your spine. But, fear not–automation can actually enhance your customer’s experience. Should you consider automating your answering service? Read on to find out more. Automation meets real-life In customer service, automation doesn’t always mean robots. You can automate your incoming calls to […]

Customer retention is a crucial part of every business, but it can also be a tricky one. If you’re struggling to find ways to keep your customers happy and loyal, check out these tips for improving customer retention. Don’t just try to sell stuff The most successful businesses look at what they can offer their […]

Electricians are busy people. They may be out of the office on jobs at different sites all day long. They may be juggling calls, repairs, and other responsibilities, and prioritizing telephone customer service may not be high on their to do list. However, the telephone can be just as important a tool as any for […]

There’s no time like the New Year to tackle a new approach to managing your business, especially when it comes to customer service. Here’s how you can take a new approach to customer service this year. Look at your customer service from your customer’s point of view You may think you’re doing the best you […]

Winter can be a wonderful time of year filled with holidays and cheer, but it can also be a very difficult time for many people. Here’s how you can beat the ‘winter blues’ and keep stress at bay all winter long. Recognize the signs Have you noticed that as the days get shorter and colds […]

Giving back to your community can be extremely rewarding. Doing so as a business can not only grow your reputation as a great member of your community, but it can make you and your employees feel great, too. Here’s how you can make customer service more rewarding through charitable works. Look for a need Sometimes, […]

Stress can be a real pain at the best of times, but during the holiday season, it can really sneak up on you. Customer service can be even more stressful during the holiday season, but luckily there are some things you can do to mitigate the effects of stress on your customer service team and […]

The end of the year is the perfect time to look ahead and plan for success in the New Year. Why not make some New Year’s resolutions for customer service success? Here’s how you can plan ahead for customer service success in the New Year. Look back Take a look at your statistics from the […]

When the holidays roll around, you may start to think of ways you can give back to your customers to show your appreciation for their support and loyalty. While it’s always nice to send them gifts, it’s also a great idea to step back and look at the best gift that you can give them […]

Customers prefer dealing with businesses that make them a priority. How can you let your customers know that they’re your priority? You can make every interaction with them more personalized. Here’s how you can personalize your customer service today. Use names It may sound trite, but using a customer’s name is still one of the […]