Does Your Plumbing Business Need a Contact Centre

If you’re a plumber, customer service is a large part of your business, whether you realize it or not. Customers need to be able to reach you at all times, but if you’re not managing those calls the right way, you could be damaging your business. Here’s why you need to consider using a contact centre with your plumbing business.

Plumbing emergencies don’t follow business hours

You may have a dedicated receptionist to handle phone calls during the day, but what about those customers who have problems in the middle of the night? Using a call centre to field out of hours calls can not only help you keep up with your customers’ needs, it can help reassure your customers that someone really will be there for them when they need it.

If a potential customer calls you in the middle of the night and can’t get a live person, they’re going to go somewhere else. A call centre can stop you from losing potential customers just because there was no one around to answer the telephones.

Manage call outs and dispatches

If you have several employees working for you, it may get confusing trying to work out who to send to each job. This is where a call centre can be especially useful. By tracking which employees are currently on a job, they can immediately see who’s available to help the next customer. And a call centre can check in with your employees to see if they’re ready for another job, so you won’t have to waste your time making loads of phone calls.

Field more calls

Sometimes, there are just more calls than you can answer. Busy days can be great for business, but if you’re missing calls because you only have one person answering the phones, you could be losing out on business. A call centre can field more calls than a single receptionist can, and they can make sure that every call is directed to the appropriate place. This means you’ll have happier customers and more work than you would have if you’d missed those calls.

To see how a call centre can help your plumbing business, contact Answer 365 today.