Tips for Building a Successful Customer Support Team

Your customer support team is your most powerful tool. If your team isn’t up to the job, your customers are going to suffer, and you’ll probably lose their business.

Luckily, you can use a few simple tips to build an amazing customer support team.

Empower your support team

Training your team is important, buy you also need to give them the power to use that training to help customers most effectively. Let your team make decisions that can help streamline the service process. If they have to stop and get approval for every little thing, it can slow down service and leave customers feeling frustrated. Give employees the ability to make certain decisions on their own and they’ll take ownership of the service they’re providing.

Make your team available when your customers need them

Customers don’t just need you during business hours. And some of them prefer email, texting, or social media messaging to making a phone call. Find out where and when your customers need you, and go there. You might consider using a call centre to handle out of hours calls or assign a team member to respond to social media inquiries. Find out how your customers prefer to be served and meet them there. They’ll appreciate the effort and the devotion to customer service.

Promote a good company culture

A company culture that challenges and rewards employees is one that people want to work for. Evaluate your company culture–do you encourage your customer service team to challenge themselves and continue growing in their education? Are you rewarding them for their hard work? It’s also important to look at how your company handles stressful periods. A good company culture will have a framework of support in place when your customer support team is facing stress. Taking care of your employees will help them provide better care and service for your customers.

For more tips on growing your customer service team, or to find out if services such as call centre services can help your business, call Answer 365 today and speak with a friendly, knowledgeable member of staff.