Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

Is answering the telephone a challenge for you? Use these telephone answering tips to answer your business phone with confidence.    Telephone Answering Tips for Business Success from Answer 365

Is telephone answering a challenge for you? Here’s how you can answer your business phone to make sure that it’s an asset to your business every time. ‰Û¢ Answer your phone within the first 3 rings.‰Û¢ When you answer the phone, smile. Your callers will hear it, and it will put them at ease.‰Û¢ Identify […]

The truth is, many government agencies are overtaxed, overworked and are wearing way too many hats. If you run or work within a government agency, you may find yourself or your team playing the role of customer service and telephone answering agent in addition to your primary and secondary roles. If this sounds like you, […]