Government services often receive a high volume of phone calls. Due to the large amount of callers, many people get put on hold and wait long periods of time to talk to a person or their phone calls don’t get answered. When it comes to answering a vast amount of phone calls, call centres can […]

The truth is, many government agencies are overtaxed, overworked and are wearing way too many hats. If you run or work within a government agency, you may find yourself or your team playing the role of customer service and telephone answering agent in addition to your primary and secondary roles. If this sounds like you, […]