Telephone Answering Tips for Business Success

Is telephone answering a challenge for you? Here’s how you can answer your business phone to make sure that it’s an asset to your business every time.

‰Û¢ Answer your phone within the first 3 rings.
‰Û¢ When you answer the phone, smile. Your callers will hear it, and it will put them at ease.
‰Û¢ Identify yourself and your business to callers so they know right away that they’ve called the right number.
‰Û¢ Always be prepared when you answer the phone so you can take detailed caller notes.
‰Û¢ Avoid poor sound quality, and skip the speaker phone.
‰Û¢ Don’t let others around you distract you while speaking with a caller.
‰Û¢ Speak clearly. Don’t shout, but don’t mumble or whisper.
‰Û¢ Really listen to your customers and ask questions to clarify anything you’re uncertain of, like correct name spellings.
‰Û¢ Make sure to get the contact information of the person who is calling in case you are disconnected while talking.
‰Û¢ Give your customers fun ways to leave feedback.
‰Û¢ At the end of your call, make sure to thank them on behalf of the company and give a polite goodbye.

Happy answering.