Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

As a business owner you know how important it is to answer the phone in a timely and friendly manner. However, you also know how critical it is to balance phone calls while completing the day to day requirements and responsibilities of running your business. A call answering service can make a difference. Holidays, busy […]