If you suspect that your customer service is lagging, or worse, broken altogether, there is hope. Small changes can make a big difference to both your business and your customer experience, so don’t be afraid to make those changes now, before the problem gets worse. Here are some things you can try to fix your […]

One of the most important things you can have in your business is a customer focused company culture. If you don’t put your customers first, you’re risking long-term success for your business. Here are five steps to take to build a strong, customer focused culture within your business. Train employees to cultivate customer focused culture […]

Customer feedback is very important for any business. If you don’t know whether or not you’re doing a good job, you have no idea whether or not your customers are likely to stick around. There are lots of different ways to gauge customer feedback. Here are three strategies to get more customer feedback for your […]

Want to ensure you’re providing the best customer service possible? Well, then you’d better make sure that you’re taking care of yourself first. Customer service jobs can be stressful – long hours spent sitting at a desk, rushed lunch breaks, and high stress levels can all take a toll on your health. Here’s how you […]

When it comes to customer service, there’s no such thing as ‰Û÷too much availability.’ Your customers want to communicate with you, and they expect you to keep the lines of communication open when they need you. Here’s how you can improve your customer service with a conversational approach to your customers. Go where they are […]

If you want a job in the customer service industry, a great resume will go a long way towards helping you get your foot in the door. For customer service jobs, your resume needs to highlight your abilities as a service provider. Here’s how you can write an effective customer service resume to boost your […]

Spring is a great time to ‰Û÷clean house’ with your customer service and focus on improving your customer service productivity. It’s a great time to take stock of how your staff is performing and make some simple changes that will benefit everyone. Here are some great tips for boosting your customer service productivity this spring. […]

Angry customers may seem frustrating to your customer service team, but remember that customers who are angry are also frustrated by something about your business. It can be tempting to view every angry customer as a ‰Û÷problem’, but that would be the wrong approach to take. If you take the time to find out why […]

A career in customer service isn’t a good fit for everyone, but how can you be sure the person you’re interviewing will be a good candidate for your customer service team? You need to ask the right questions to make sure your potential employee is right for the job. Here are some customer service job […]

Customer support and sales go hand in hand. One of the best things you can do to boost your sales is to build a great customer service department. Here are five simple ways that your customer service team can support your company’s sales. Happy customers sell There’s no better advertisement for your business than a […]