In customer service, the importance of first impressions cannot be overstated, and when it comes to call centres, there is a difference in quality. While most companies value the quality of their customer service, at a call centre, quality service is the most important aspect of the business. An incoming phone call from a customer […]

The ways non-profits can benefit from call centre services range from saving money to improved customer service. If you’re a member of a non-profit organization, you’ve seen first-hand how resources can be spread thin; coming up with the staff and technology to manage the calls required during a full-scale donations drive, for example, simply isn’t […]

The disadvantages of using an automated phone answering system may not seem too important compared to the convenience and potential savings they offer; however, lost customers and poor service can be an expensive side effect of automating your phone system. First impressions count and most of us prefer to talk to a friendly human voice […]

If you are a business worker or employee who handles incoming phone calls on a regular basis, there are some tips for answering your own phone that will put your company in the best possible light. It’s important to be consistent when answering your own phone so that customers recognize they dialed the correct number […]

WireService.ca Press Release – 09/30/2013 – Answer 365 of Halifax, NS has been honoured with the exclusive 2013 Award of Excellence for the ninth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 […]

Hiring a high quality remote reception team can do wonders for your business and your peace of mind. If you have a business that doesn’t need a full-time receptionist, or one that fields calls at all hours, using quality remote reception may be a solution that saves you money and makes your customers happy. We […]

The importance of strong phone communication in business today cannot be overstated. More often than not, customer service takes place over the phone, and, thanks to innovations such as the internet, we now live in a world that no longer wants to wait to get information or make appointments. Businesses must keep up with this […]

The dilemma of making the decision to out source some or all of your inbound calls that come to your business can be a struggle.  I believe it starts with your placing the value on a human answering your phones.  We all hate be greeted by an automated attendant but most likely you like the […]

Do you find your self pushing your phone to voice mail when you’re busy or not in the mood to talk on the phone right now?  Do you know that you are possibly loosing business because of this? Did you know you are creating more work for yourself? That’s right.  So lets allow for the […]

It’s summer time and you have staff on vacation and staff covering for each other during this summer time period.  It also means that often customer service levels drop as there are fewer hands doing the same work volume.  The phone usually goes to voice mail. This is response that customers dislike. Answer 365 offers […]