Smiles are a way of telling other people that we’re happy to see them. We smile at strangers, loved ones, friends and neighbors. It’s a way to put other people at ease. In business, smiles are common currency. Phone communication doesn’t have the benefits of body language and it’s easy to forget about the importance […]

Phone communication is something of an art. Without nonverbal body language to help facilitate communication, phone calls require entirely upon tone of voice and information conveyed. The following tips are meant to help you help your customer service team master the art of phone communication. 1. Be Consistent Have a unified front for answering the […]

If you own a business or manage a busy department, you may find yourself struggling to offer your customers top-notch customer service while keeping up with other demands. For businesses ready to make a big change in the quality of customer service offered, a call centre can be a breath of fresh air for everyone. […]

The winter months are here in Canada. It sure is chilly: brrrr! January, February and March are all popular times for your employees to head south to warmer climates. If you find yourself juggling reception or looking to hire temporary workers to weather winter vacations, you may want to consider remote reception. Remote reception (using […]

Even with cell phones and advanced technology today, there’s no guarantee that your staff can be there 24-7; let’s go over how companies in the oil industry can benefit from call centre emergency dispatch services. An emergency dispatch service is there for you when your team can’t be. Issues can come up at any time; […]

A call centre can provide a wide range of services for business both large and small. While this list is by no means exhaustive, the infographic below identifies the top 10.

It’s that time of the year again; 2014 is just around the corner. The New Year is a time when everyone, individuals and businesses, take a look back at the past year and take stock of their successes and shortcomings. Phone communication is an important part of business today; it’s often the first and last […]

The holidays are the most magical time of the year for kids of all ages. It’s a time when neighbors, co-workers, families, friends and even strangers come together to make merry and spread joy. With all of the good will and festivities happening in December and January, it’s a great time to differentiate your company […]

Cheers! The holiday season is a busy time of year for many businesses. Whether its retail sales, medicine or plumbing, now is the time when orders and demands are flooding in. If your business is scrambling to keep up with the increased demand, you should consider the benefit of using call centre services during the […]

Whether your company is large or small, the holiday season means increased customer demands and expectations.  During what should be the most festive time of the year, it’s easy to let small issues pile up and for phones to go unanswered. A little bit of strategizing and planning now can go a long way in […]