It’s that time of the year again; 2014 is just around the corner. The New Year is a time when everyone, individuals and businesses, take a look back at the past year and take stock of their successes and shortcomings. Phone communication is an important part of business today; it’s often the first and last […]

The holidays are the most magical time of the year for kids of all ages. It’s a time when neighbors, co-workers, families, friends and even strangers come together to make merry and spread joy. With all of the good will and festivities happening in December and January, it’s a great time to differentiate your company […]

Cheers! The holiday season is a busy time of year for many businesses. Whether its retail sales, medicine or plumbing, now is the time when orders and demands are flooding in. If your business is scrambling to keep up with the increased demand, you should consider the benefit of using call centre services during the […]

Whether your company is large or small, the holiday season means increased customer demands and expectations.  During what should be the most festive time of the year, it’s easy to let small issues pile up and for phones to go unanswered. A little bit of strategizing and planning now can go a long way in […]

If staff scheduling is a problem, a cell centre may be your solution; a quality call centre can streamline and simplify your staff scheduling issues. Most of us go to the same office day in and day out but, in the oil and construction industries, job sites are often changing. Try as we might, sometimes […]

Having your phone answered by an automated voice attendant simplly is not good business. Live call answering is the way to go. Here are our top six reasons why you should consider ditching your automated voice system and opt for live call answering instead.

Believe it or not, call centres aren’t only for big business these days. A hundred years ago, customer service was often conducted by mail; today, however, modern customers want instant responses and quick execution. Keeping up with these fast-paced demands can prove difficult for small businesses; employing and supervising enough workers to complete the main […]

In customer service, the importance of first impressions cannot be overstated, and when it comes to call centres, there is a difference in quality. While most companies value the quality of their customer service, at a call centre, quality service is the most important aspect of the business. An incoming phone call from a customer […]

The ways non-profits can benefit from call centre services range from saving money to improved customer service. If you’re a member of a non-profit organization, you’ve seen first-hand how resources can be spread thin; coming up with the staff and technology to manage the calls required during a full-scale donations drive, for example, simply isn’t […]

The disadvantages of using an automated phone answering system may not seem too important compared to the convenience and potential savings they offer; however, lost customers and poor service can be an expensive side effect of automating your phone system. First impressions count and most of us prefer to talk to a friendly human voice […]