By: Paul R Roy Companies spend thousands upon thousands of dollars trying to attract customers to their business. Radio, TV, Newspapers and of course the internet are the most common form of attracting customers. You build expectation of grandeur only to be greeted by a machine when the prospective customer calls your business. The most […]

How many times have you called a company to have the phone answered by someone you know just does not care.  It can feel like your interrupting me. Can’t you tell I am busy? Huff. What do you want? Then they usually put the phone to their chest and yell something like. ‘ Hey Bob, […]

If you have ever wondered how a call center or answering service captures your calls, it all has to do with technology.  When your phone lines are redirected to our center they are routed through our computer server. This is how we know the call is for you. So just how does this happen if […]

How often have you said to yourself? ‘ Now there is a successful company.’ What I challenge you to do is ask why are these companies successful? Yes they may have a great product and they are well managed. These companies seem to grow and be successful with very little advertising. What’s their secret? It’s […]

It still baffles my mind that there are companies out there that continue to use an automated phone attendant as the first point of contact with a customer that is calling their business. ‘In order to better serve you please listen to the following options” You know what I hear from companies who use this […]

There are many things to consider when looking for a Call Centre solution for your business.  I should also advise you that it is not always about price.  Most Call Centre’s charge by the minute after your allotment of base minutes is consumed.  Simply put there is much more to price when searching out a […]

Congratulations goes out to Bill Tucker of Answer 365 for winning the 2012 Tom Ryan Award for Ethics, Integrity and Quality Above All. WireService.ca Press Release – Grimsby, ON, Nov 8, 2012 – Congratulations goes out to Bill Tucker of Answer 365 for winning the 2012 Tom Ryan Award for Ethics, Integrity and Quality Above […]

By Paul Roy, Director of Sales I see it as common practice that many people push their calls to voice mail as they deem themselves to be busy to answer the call. I believe if you are not faced with a close dead line that requires your immediate attention you are actually taking more time […]