Telephones have a way of turning even the most spectacular of individuals into just another faceless, nameless entity. If you want to stand out when talking on the phone, you need to practice. Whether you’re trying to ace that telephone interview, or you want to be unforgettable to your customers when they call you, here’s […]

There’s nothing worse than poor customer service. It can be the kiss of death for any business, and telephone customer service can be tricky to get right. Whatever you do, don’t make these telephone customer service mistakes with your business. Not respecting your customer Assuming that you know best without fully understanding your customer’s needs […]

As you know, your first impression in business can end up as your last impression. It’s crucial to lock down how to speak to your customers – and how not to. When it comes to establishing a strong customer rapport, it’s essential to know and always keep in mind the essential do’s and don’ts when […]

In today’s current economy, giving your business that all important ‘wow’ factor reigns supreme. The competition out there is tough – and impressing both new and existing customers is of utmost importance regardless of your niche. As we are experts at answering the phone for businesses of all kinds, we’ve compiled a list of 10 […]