The medical and health care industry has changed in recent years. With the advent of mobile devices, it makes it easier for doctors to chart patient information without the need for multiple receptionists. It is all done on the computer, with backups and then hard copy files. Rather than having three or four receptionists and […]

Human Contact The human brain is wired to seek human contact, as we instinctively associate it with help and emotional reassurance. We seek and find comfort in the company of others. This can be easily seen with crying babies that are soothed when they hear a parent’s voice. Text communication over the computer via e-mail […]

Call centres are a wonderful tool for businesses of every size, but you may feel that your business isn’t big enough or busy enough to warrant the use of these customer service tools. How can you tell if your business is ready to hire a call centre? Here are some things to look for before […]

Government services often receive a high volume of phone calls. Due to the large amount of callers, many people get put on hold and wait long periods of time to talk to a person or their phone calls don’t get answered. When it comes to answering a vast amount of phone calls, call centres can […]

Everyone has, at some point in their lives, been a victim of below average customer service. Some of us have even found ourselves reaching a point of yelling down the phone to a complete stranger out of sheer desperation and irritation. In a world where the media has become so transparent, and social media platforms […]

This SlideShare presentation shows 10 of our top tips for effective phone communication.   10 Tips for Effective Phone Communication from Answer 365

This infographic looks at the characteristics necessary to be a high quality customer service or call centre agent. Does your team have what it takes? Find out:    Image originally posted on Adecco.

In today’s digital age, telephone answering can actually be a challenge for some. So, how do you (or your team) answer your business phone to make sure that it’s an asset to your business? Here are some of our top tips: Have a human answer your phone, not a machine. It’s more personal and tells […]

Even in today’s highly digital age, customer still appreciate high quality phone support. Customers also appreciate talking with an actual person rather than an automated machine. This infographic explores the many reasons why call centres are here to stay.     Image originally posted on Zengage, The Zendesk Blog

At Answer 365, we love providing good phone service for our clients. A key component of that is having a team that can deliver consistently superior quality phone communication. Whether you answer your phone in-house or contract that process out to a call centre, it is crucial to your business that whoever answers your phone […]