Have you ever called a company and been greeted with a jumbled, garbled mess of a greeting that left you wondering why you called in the first place? Many businesses overlook the importance of a great telephone greeting, but it can help your business in so many ways. A great greeting puts your customers at […]

New Year resolutions are a common practice all over the world. While most resolutions are eventually broken, mainly due to lack of commitment, there are some resolutions that should not be taken for granted under any circumstances. Among the top two resolutions, are the ones that help to improve customer service and exercises that help […]

When you are busy with holiday plans, it is often quite difficult to ensure those trying to contact you don’t get put off by the holiday phone service you are using or lack of it. Choosing a service that is both reliable and includes the personal touch and feel will ensure everyone is kept happy […]

The holidays can be very stressful on both your employees and your customers, but that doesn’t mean that customer service has to suffer. Instead, use these holiday customer service tips to provide excellent service all throughout the holidays, and beyond. Ensure you have Enough Staff to Meet Your Customers’ Needs This is probably the single […]

If you aren’t using a call center during the holidays, you could be missing out on big business. No matter what type of business you run, the holiday season is one of the busiest, and if your customers can’t get the assistance they need, they’ll likely take their money elsewhere. Here are some benefits of […]

When you call your insurance company or credit card company, you probably expect to get through to a call centre. After all, these large industries service a huge number of customers, and call centres are the most efficient way to provide excellent service in these industries. But, you may be surprised to find that there […]

When your customers take time out of their busy lives to phone your business, they expect a lot more than just a canned automated message followed by a representative who sounds disinterested or uninformed. Boost your customer’s trust in your business by using these phrases that they like to hear when they call you. How […]

In our newest SlideShare presentation, discover 10 ways that call centres can support business growth. Small, medium and large businesses alike can benefit from call centre services in different ways. To find out how we may help your organization specifically, please contact us.   10 Ways Call Centres Can Support Business Growth from Answer 365

Customer service is one of the most important aspects of any business. Phone skills are an important aspect of customer service seeing as this is where many conversations take place. Learning to how to successfully talk with and interact with customers over the phone benefits both the company and the client. Answering the Phone First […]

The medical and health care industry has changed in recent years. With the advent of mobile devices, it makes it easier for doctors to chart patient information without the need for multiple receptionists. It is all done on the computer, with backups and then hard copy files. Rather than having three or four receptionists and […]