You’ve probably heard that customer service reps should always smile when talking on the phone, but is it all just a gimmick, or does smiling really affect the tone of the call? Here’s how smiling impacts a phone call, and why your employees should be talking with smiling faces. Smiling affects your vocal tone When […]

In today’s busy world, customer service can be easily overlooked by business owners. New technology means customers are more self-reliant than ever before, but that doesn’t mean you can skimp on providing great customer service. The truth is, no matter how infrequently your customers interact with you or your staff, when they do interact, it […]

It doesn’t matter how large or small your company is, or even what it does or sells. If you don’t keep your employees happy, you’ll never be truly successful. Every business is different when it comes to the specific needs of its employees, but there are some universal concepts you can apply to help keep […]

Customer service is one of the most important aspects of any business. Get it right, and it can completely transform your company. Get it wrong, and you could be shutting up shop before you’ve even had a chance to succeed. Here are ten of the all-time greatest customer service quotes to inspire your business to […]

Your company culture and your customer service are inextricably linked. If you have unhappy employees, it will trickle down and affect your customers. On the other hand, if you create an amazing company culture, your customers will benefit from great customer service. Here’s how to create a company culture that leads to great customer service. […]

You’ve probably heard the phrase, ‘Wow your customer,’ but you are not really sure of how to go about doing that. Anyone can provide good customer service, but it takes a little something extra to provide outstanding, ‘wow-factor’ service. Here are some unique ways to deliver above and beyond customer service. Create an awesome company […]

Learn more about Answer 365 – our roots, our vision, and our commitment to helping our clients succeed. The story is told by our President and CEO, Bill Tucker, and our Vice President, Ian Cooke. To find out more about how our call centre, remote reception, and virtual office services can help your business grow, […]

Our new SlideShare presntation identifies 10 tips for improving your company’s customer service.   

In emergency situations, getting help quickly is always a priority. The simpler the methodology adopted the better the chances a person has of surviving an emergency situation. There are many call centres that work in tandem with emergency dispatch groups so that you can get the help that you need, when you need it. In […]

Are you underestimating the impact that voicemail could be having on your business? It’s easy to do. Don’t be fooled into thinking that just because you offer an opportunity to get in touch outside of business hours that it means your customers will appreciate or use it. Here’s why voicemail is not the best solution […]