Phrases Customers Like to Hear on the Phone

When your customers take time out of their busy lives to phone your business, they expect a lot more than just a canned automated message followed by a representative who sounds disinterested or uninformed. Boost your customer’s trust in your business by using these phrases that they like to hear when they call you.

How can I help?

Four small words can make a huge difference to your customers. This one question lets them know that you value their business and want to ensure that they have a great experience, plus it confirms to them that you want to prioritize their needs.

I don’t know, but I will find the answer.

It’s okay to admit you don’t know everything, and rarely will your customer expect you to. But, they will expect you to find a solution to their problem or an answer to their question, or they’ll take their business to someone else who will do that for them.

I’ll take full responsibility for that.

Too many times, customers can feel as though they are simply passed around the office as ‘someone else’s problem’. Let the buck begin and end with you; assume responsibility for your customer’s needs and let them know that you are doing so. They will appreciate your thoughtfulness and dedication to meeting their needs, and they are more likely to do repeat business with you.

I’ll keep you updated.

If your customer has a problem, they may not rest comfortably leaving it in your hands if they have no idea how or when the problem will be fixed. Simply committing to keeping them ‘in the loop’ will let them know that you value their business enough to keep them involved in the problem-solving process.

I appreciate you and your business.

This phrase goes beyond simple thanks. It lets your customer know that they are important to your business, and that your service to them doesn’t stop at that phone call. It implies a relationship between your business and the customer, and that is good for both of you.