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Home / Blog

4 November 2014

Phone Service Isn‰Ûªt Dead

Customer Service, phone

Human Contact The human brain is wired to seek human contact, as we instinctively associate it with help and emotional reassurance. We seek and find comfort in the company of others. This can be easily seen with crying babies that are soothed when they hear a parent’s voice. Text communication over the computer via e-mail […]

27 October 2014

How to Determine Whether You‰Ûªre Ready to Hire a Call Centre

business, call centre, Customer Service

Call centres are a wonderful tool for businesses of every size, but you may feel that your business isn’t big enough or busy enough to warrant the use of these customer service tools. How can you tell if your business is ready to hire a call centre? Here are some things to look for before […]

21 October 2014

How Government Services Can Benefit from Call Centres

call centre, government

Government services often receive a high volume of phone calls. Due to the large amount of callers, many people get put on hold and wait long periods of time to talk to a person or their phone calls don’t get answered. When it comes to answering a vast amount of phone calls, call centres can […]

14 October 2014

Customer Service Pet Peeves

Customer Service

Everyone has, at some point in their lives, been a victim of below average customer service. Some of us have even found ourselves reaching a point of yelling down the phone to a complete stranger out of sheer desperation and irritation. In a world where the media has become so transparent, and social media platforms […]

7 October 2014

Tips for Effective Phone Communication – SlideShare

This SlideShare presentation shows 10 of our top tips for effective phone communication.   10 Tips for Effective Phone Communication from Answer 365

24 September 2014

What Makes a Great Customer Service Agent

This infographic looks at the characteristics necessary to be a high quality customer service or call centre agent. Does your team have what it takes? Find out:    Image originally posted on Adecco.

17 September 2014

Telephone Answering Quick Tips for Business Success

In today’s digital age, telephone answering can actually be a challenge for some. So, how do you (or your team) answer your business phone to make sure that it’s an asset to your business? Here are some of our top tips: Have a human answer your phone, not a machine. It’s more personal and tells […]

10 September 2014

Why Call Centres Are Here to Stay

Even in today’s highly digital age, customer still appreciate high quality phone support. Customers also appreciate talking with an actual person rather than an automated machine. This infographic explores the many reasons why call centres are here to stay.     Image originally posted on Zengage, The Zendesk Blog

3 September 2014

Tips for Consistently Good Phone Communication

At Answer 365, we love providing good phone service for our clients. A key component of that is having a team that can deliver consistently superior quality phone communication. Whether you answer your phone in-house or contract that process out to a call centre, it is crucial to your business that whoever answers your phone […]

18 August 2014

Benefits of Call Centre Services for the Real Estate Industry

call centre, real estate

The market is – mostly – back up. With the current boom in the Real Estate industry today, every business (brokers, agents, lenders, etc.) must be on par with the latest trending business innovations. Many realtors, brokers, and agents are simply not maximizing on their business opportunities as a result of not having powerful communication […]

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