For any business to thrive and become successful, there needs to be a well-established communication system. A stable business is truly defined by its communication systems and policies: telecommunications, when well-orchestrated, sets the pace for the entire company. If your business isn’t performing at the level at which you expect, it may be wise to […]

It’s a fact: your elevator and lift company needs to have a reliable reception – especially in case of emergencies. The beauty of having remote reception, available around the clock, is that you are guaranteed: Provides quality service:When you use remote reception, you get highly trained professionals to handle all your calls: no more training […]

As you know, your first impression in business can end up as your last impression. It’s crucial to lock down how to speak to your customers – and how not to. When it comes to establishing a strong customer rapport, it’s essential to know and always keep in mind the essential do’s and don’ts when […]

When it comes to creating a foundation of customer loyalty, you can’t put a price tag on delivering excellent customer service. Franchisees, especially those that are focused on growth and success, need to deliver consistent customer service that makes consumers loyal and comfortable spending their dollars with them. Call centre services can transform the service […]

In today’s current economy, giving your business that all important ‘wow’ factor reigns supreme. The competition out there is tough – and impressing both new and existing customers is of utmost importance regardless of your niche. As we are experts at answering the phone for businesses of all kinds, we’ve compiled a list of 10 […]

Are you an owner or manager of a courier company? As you know, the courier industry is picking up steam in a major way, as online ordering and medical services continue to expand. You may be finding that your courier business is expanding at a rate that you weren’t prepared for and you’re having a […]

The truth is, many government agencies are overtaxed, overworked and are wearing way too many hats. If you run or work within a government agency, you may find yourself or your team playing the role of customer service and telephone answering agent in addition to your primary and secondary roles. If this sounds like you, […]

If you run a towing and tire company, you’re – literally – on the go 24-7. You get calls constantly and then you must respond regardless of your location. For a company that isn’t gigantic, this can create an expensive scenario for you. You’re faced with either trying to do it all yourself or hiring […]

Customer service can make or break any business, regardless of the quality of the product. If the customer service a business delivers doesn’t match the quality of the product, businesses stand to lose crucial sales and customers. Taking customer service seriously is key to success, regardless of what your business specializes in. As specialists in […]

Business people are busy, and often it is with other busy business people. Inevitably, once you sit down for a meeting a phone call will come in. This is not a moment of panic, but it is important to identify in advance how to handle these calls that come in. First, consider the type of […]