Customer service doesn’t have to just mean straight-laced professionals on the end of the telephone line, spouting rules and regulations. Although professionalism is important, so is fun. Here are just a few ways you can make customer service fun for both your customers and your staff. Host a friendly competition Give your employees a chance […]

The goal in any business is to draw in customers and keep them coming back for more, but sometimes, you can can end up turning customers off without realizing it. Here’s how to avoid turning your customers off, so you can turn success on. Avoid using jargon and industry babble If you are explaining your […]

You’ve decided it’s time to enlist the services of a call centre to help your business meet the needs of its customers. Don’t let a good decision become a costly mistake by choosing the wrong call centre for your business needs. Here’s what to look for when choosing a call centre. Call Answer Efficiency Ask […]

Employees who are rewarded for doing a great job tend to do better overall. If you want your employees to offer better customer service, reward them for their efforts. Here are some ways to reward your employees for great customer service. Praise them This is the best way to begin rewarding your employees for providing […]

Remote reception services can be a blessing to overstretched businesses, but many business owners don’t take advantage of this service. Here’s how to know if you need remote reception for your business. You struggle to find customer service coverage when employees take time off If your staff struggles to cover the receptionist or customer service […]

Happy customers are the key to a successful business, but you could be risking your customers’ happiness if you aren’t answering the phones in the right way. Here are five top telephone answering secrets to keep your customers happy. Customers prefer live people Once your customers actually get their call answered, don’t leave them in […]

Customer service is crucial to the success of any good business, and no matter how good you are; there’s always room for improvement. Here are five tips to help your business improve its customer service and keep your customers happy. Be available 24/7 Thanks to modern technology, your customers should never be unable to reach […]

In order for businesses to grow, they must be there for their customers. After all, if you can’t meet your customer’s needs, they can always take their business elsewhere. Plus, you need to be available to talk to potential customers, too. How can a smaller business hope to meet every current and potential customer’s needs […]

There’s nothing worse than poor customer service. It can be the kiss of death for any business, and telephone customer service can be tricky to get right. Whatever you do, don’t make these telephone customer service mistakes with your business. Not respecting your customer Assuming that you know best without fully understanding your customer’s needs […]

Nothing kills customer service faster than unhappy employees. Angry, stressed-out employees won’t interact with your customers the way that you need them to, but happy employees can have the opposite effect, causing your customer service to soar. Happy employees work harder Countless studies have shown that happy employees are more productive, but how do you […]