When talking to customers on the telephone, it can be easy to miscommunicate. After all, communication is about more than just the words we say. Here are some things you should avoid saying on the phone so you don’t upset your customers and drive them away. ‘It’s not that big of a problem.’ Don’t ever […]

There’s no doubt that the key to success in any business is providing exceptional customer satisfaction, but many businesses worry that they’ll pay an arm and a leg to do this. In reality, you don’t have to hire tonnes of extra staff to meet the needs of your customers. You just have to get smart […]

It’s easy to get your priorities mixed up when it comes to running your business. While profit and success are important, customers should always come first. After all, without customers, there would be no profits or success. Here are some tips on how you can put your customers first so that your business will continue […]

Customer service doesn’t have to just mean straight-laced professionals on the end of the telephone line, spouting rules and regulations. Although professionalism is important, so is fun. Here are just a few ways you can make customer service fun for both your customers and your staff. Host a friendly competition Give your employees a chance […]

The goal in any business is to draw in customers and keep them coming back for more, but sometimes, you can can end up turning customers off without realizing it. Here’s how to avoid turning your customers off, so you can turn success on. Avoid using jargon and industry babble If you are explaining your […]

You’ve decided it’s time to enlist the services of a call centre to help your business meet the needs of its customers. Don’t let a good decision become a costly mistake by choosing the wrong call centre for your business needs. Here’s what to look for when choosing a call centre. Call Answer Efficiency Ask […]

Employees who are rewarded for doing a great job tend to do better overall. If you want your employees to offer better customer service, reward them for their efforts. Here are some ways to reward your employees for great customer service. Praise them This is the best way to begin rewarding your employees for providing […]

Remote reception services can be a blessing to overstretched businesses, but many business owners don’t take advantage of this service. Here’s how to know if you need remote reception for your business. You struggle to find customer service coverage when employees take time off If your staff struggles to cover the receptionist or customer service […]

Happy customers are the key to a successful business, but you could be risking your customers’ happiness if you aren’t answering the phones in the right way. Here are five top telephone answering secrets to keep your customers happy. Customers prefer live people Once your customers actually get their call answered, don’t leave them in […]

Customer service is crucial to the success of any good business, and no matter how good you are; there’s always room for improvement. Here are five tips to help your business improve its customer service and keep your customers happy. Be available 24/7 Thanks to modern technology, your customers should never be unable to reach […]