You’ve decided it’s time to enlist the services of a call centre to help your business meet the needs of its customers. Don’t let a good decision become a costly mistake by choosing the wrong call centre for your business needs. Here’s what to look for when choosing a call centre. Call Answer Efficiency Ask […]

Employees who are rewarded for doing a great job tend to do better overall. If you want your employees to offer better customer service, reward them for their efforts. Here are some ways to reward your employees for great customer service. Praise them This is the best way to begin rewarding your employees for providing […]

Remote reception services can be a blessing to overstretched businesses, but many business owners don’t take advantage of this service. Here’s how to know if you need remote reception for your business. You struggle to find customer service coverage when employees take time off If your staff struggles to cover the receptionist or customer service […]

Happy customers are the key to a successful business, but you could be risking your customers’ happiness if you aren’t answering the phones in the right way. Here are five top telephone answering secrets to keep your customers happy. Customers prefer live people Once your customers actually get their call answered, don’t leave them in […]

Customer service is crucial to the success of any good business, and no matter how good you are; there’s always room for improvement. Here are five tips to help your business improve its customer service and keep your customers happy. Be available 24/7 Thanks to modern technology, your customers should never be unable to reach […]

In order for businesses to grow, they must be there for their customers. After all, if you can’t meet your customer’s needs, they can always take their business elsewhere. Plus, you need to be available to talk to potential customers, too. How can a smaller business hope to meet every current and potential customer’s needs […]

There’s nothing worse than poor customer service. It can be the kiss of death for any business, and telephone customer service can be tricky to get right. Whatever you do, don’t make these telephone customer service mistakes with your business. Not respecting your customer Assuming that you know best without fully understanding your customer’s needs […]

Nothing kills customer service faster than unhappy employees. Angry, stressed-out employees won’t interact with your customers the way that you need them to, but happy employees can have the opposite effect, causing your customer service to soar. Happy employees work harder Countless studies have shown that happy employees are more productive, but how do you […]

Summer means vacation time for many employees. This can be great if your business is slow during the summer, but what if your business is busy all year round? Denying your employees vacation time would be a very bad move, but running with only half your staff could be even worse. If your customers can’t […]

Summertime can be busy time for your business, but it’s no time to let customer service take a back seat. Beat the summer business blues and use these tips to keep customer service consistent over the summer. Plan ahead for staff vacations Your customers shouldn’t have to suffer because your staff is taking a vacation. […]