How Contact Centres Provide Employee Security

With many contact centres open 24 hours a day, employee security is a huge issue. Employers have a few options to keep their staff safe around the clock, wherever they’re working. Whether your staff members are working off-site or traveling for your business, contact centres are working all hours to help keep your employees safe.

Employee check-in

If your employees travel for their jobs or work alone, employee check-in services provide a safe, secure way for them to keep in touch and let you know that they’ve arrived safely. Your employee simply completes a scheduled call-in during their shift. Because they use a protected password to confirm their location, you can be sure that it’s actually your employee phoning in and not someone else. No more assuming that your employees are safe; you can be sure when you hear it from them for yourself.

Missed check-ins

If one of your employees doesn’t complete their scheduled check-in, the contact centre can immediately put your security plan in place. This may begin with calling the employee to verify their location, using GPS technology to gauge their whereabouts, or whatever measures you deem necessary to protect the safety of your employee. By acting quickly, if there is a safety issue at hand, you can help decrease the chances that your employee could be harmed while trying to do their job.

Benefits a variety of employees

Employee check-ins work well for a wide variety of industries. Solo night staff at retail establishments like convenience stores benefit from regularly scheduled check-ins, security guards, in-home care providers, and janitorial staff are just a few that would benefit from this particular security procedure.

Evaluate your company’s employee security needs. If there’s any doubt about the security and safety of your employees, consider using a contact centre and employee check-ins to ensure your employees’ safety wherever they’re working.