Customer Service Team Building Activity Four Square
It’s always a good idea to remind your customer service staff about the importance of creating a comfortable environment for your customers through the everyday interactions that they have with them. This quick and fun exercise requires almost no preparation and will go a long way to remind your team what it might be like to be on the receiving end of comfortable customer service.
Activity: Four Square
You’ll need: Masking tape (if desired) and about 10 minutes
How it works: Divide a room into 4 quadrants (use masking tape on the floor if you like) and assign each quadrant one of the following 4 activities:
- Jumping Jacks
- Singing a nursery rhyme as loudly as possible
- Saying the Alphabet Backwards
- Relaxing
Evenly divide the team among the four quadrants, this is where they will begin. After 30 seconds, shout “Switch!” Each team member is permitted to go to any quadrant they like next, but they must visit each quadrant at least once. On the 5th “switch” you will likely find that most are in the Relaxing quadrant, of course… it’s the most comfortable!
The lesson to share: When interacting with customers today think of ways to make them feel comfortable. They shouldn’t’ have to go to a lot of effort in an attempt to discover what options are the best for them. Put yourselves in their shoes, perhaps ask them what they believe will make them feel the most comfortable about the reason for their call. What quadrant would they prefer to be in?
We encourage you to give this easy exercise a try with your staff this week. Not only will they be reminded of a valuable customer service lesson, but they will likely also have some fun and share a few laughs. Win/win!
Ideas adapted from this list of customer service team building activities: https://www.comm100.com/blog/customer-service-training-activities.html