How an Answering Service Can Help Your Veterinary Practice

As a veterinarian, your priorities likely revolve around providing the best medical care for your four-legged patients. But you can’t overlook the importance of customer service, even after regular business hours. You don’t have to worry about missed calls while you’re focusing on treating your patients.

Here’s how an answering service can help your veterinary practice.

Spend less time on the telephone and more time with your patients

On busy days, you may require all hands to help with the animals in your care. A constantly ringing telephone can be a distraction for your staff. Plus, no matter how hard you try, you may still miss calls. An answering service can handle every incoming call so you never miss a beat.

Having a dedicated answering service in place means your staff are free to do other important things, like communicate to customers face-to-face, give extra attention to the animals, and enjoy less stress on the job.

Separate true emergencies from minor problems

Pet owners may call you at all hours of the day or night with any problem, big or small. You don’t really know which calls are true emergencies until you answer them. This can lead to lots of wasted time on the phone or even missed calls that put pets’ health in jeopardy.

Using a dedicated answering service, you can determine which calls need to be routed to your on-call veterinary staff and which calls can be addressed during regular business hours. You may even be able to solve some pet problems using standard scripts given to the answering service, at least until the practice opens again in the morning.

Reassuring presence

An answering service provides a friendly, reassuring voice when your customers need help the most. You don’t have to worry about missed calls or harried veterinary staff trying to split their attention between a phone call and other work in the clinic. The answering service provides complete attention to every call, so your customers get the best treatment possible.

To find out how a dedicated answering service may help your veterinary clinic, call Answer 365 today.