Help Your Customers Keep Their Cool This Summer

If summer’s got your customers all heated up, don’t lose your cool. Here are some tips to help your customers keep their cool this summer.

Put a freeze on long wait times

Nothing makes a customer hotter under the collar than having to wait ages to get help from customer service when there’s a problem. Evaluate your customer service answer and hold times and see if there are ways to reduce them. The faster your customers get help, the happier they’ll be, and you’ll keep your reputation as a ‘cool’ company to do business with.

Be your customer’s biggest fan

You may not be able to literally keep your customer cool all summer long, but you can certainly show your appreciation. Summer has a reputation for being a fun time of year, so get into the summer spirit and send your customers some tokens of your appreciation. Free products or services, free upgrades, and discounts don’t cost your company much, but they can make a huge impact with your customers. Get creative and consult your customer service team for tips and ideas since they should know your customers better than anyone.

Be cool with your availability

All the cool kids are on social media and your business should be, too. Look for ways to expand your availability to your customers. Being available on social media is just one way–you can increase your telephone customer service availability, offer onsite customer service, or just remind your customers that you’ll respond to emails. The more available you are, the better, so look at all your options and choose the best ones for your business.

Have the coolest customer service team

The coolest customer service team isn’t the one with the best uniforms or swankiest desks–they’re the ones who know their stuff when it comes to helping your customers. Brush up on training and invite your customer service team to learn new skills that will enhance their ability to help your customers. Then, they’ll be the coolest customer service team in town!

For more great tip on creating a great customer service experience, visit Answer 365 today.