Why Your Towing or Roadside Assistance Business Needs A Call Centre This Summer

If you run a towing or roadside service business, summer is probably one of your busiest times of year. When the weather turns warm, more people hit the roads to visit family, friends, and take in the sights. Using the services of a call centre may not seem like something your business would do, but think again.

Here are just a few reasons why a call centre can help your towing or roadside assistance business thrive this summer and beyond.

Summer is a busy season for towing

It stands to reason that with more cars on the road, there will be more need for towing and roadside assistance services. Whether your business has a single tow truck or an entire fleet, you need to be able to manage all the calls that will inevitably come in during the busy summer months.

Being able to efficiently field every call can mean a huge difference to your business. Most callers are going to be distressed or angry if they have to be put on hold or made to wait for a response. They’re already upset over needing to use the services of a tow company, so don’t add to their agitation with poor telephone customer service.

Your staff could use the support

Tow truck drivers and roadside assistance crews shouldn’t be worried about fielding calls from customers or trying to figure out who’s available to go and help a client. And your receptionist may struggle to keep track of who’s handling which jobs and who’s available immediately to tackle emergency towing jobs. A call centre can take the stress off of your employees and allow them to focus on their specific jobs, leaving the customer service in the capable hands of the call centre employees.

Also, summer tends to be a busy time for employee vacations, too. Don’t let your customers suffer because you have fewer staff on hand to answer calls–utilize the services of a call centre to maximize your company’s productivity and ensure every call gets the attention it deserves.

If you think your towing business might benefit from the services of a call centre, contact Answer 365 today and speak with a friendly, knowledgeable staff member today.