When you call your insurance company or credit card company, you probably expect to get through to a call centre. After all, these large industries service a huge number of customers, and call centres are the most efficient way to provide excellent service in these industries. But, you may be surprised to find that there […]

When your customers take time out of their busy lives to phone your business, they expect a lot more than just a canned automated message followed by a representative who sounds disinterested or uninformed. Boost your customer’s trust in your business by using these phrases that they like to hear when they call you. How […]

Customer service is one of the most important aspects of any business. Phone skills are an important aspect of customer service seeing as this is where many conversations take place. Learning to how to successfully talk with and interact with customers over the phone benefits both the company and the client. Answering the Phone First […]

Human Contact The human brain is wired to seek human contact, as we instinctively associate it with help and emotional reassurance. We seek and find comfort in the company of others. This can be easily seen with crying babies that are soothed when they hear a parent’s voice. Text communication over the computer via e-mail […]

Call centres are a wonderful tool for businesses of every size, but you may feel that your business isn’t big enough or busy enough to warrant the use of these customer service tools. How can you tell if your business is ready to hire a call centre? Here are some things to look for before […]

Everyone has, at some point in their lives, been a victim of below average customer service. Some of us have even found ourselves reaching a point of yelling down the phone to a complete stranger out of sheer desperation and irritation. In a world where the media has become so transparent, and social media platforms […]

In today’s current economy, giving your business that all important ‘wow’ factor reigns supreme. The competition out there is tough – and impressing both new and existing customers is of utmost importance regardless of your niche. As we are experts at answering the phone for businesses of all kinds, we’ve compiled a list of 10 […]

Customer service can make or break any business, regardless of the quality of the product. If the customer service a business delivers doesn’t match the quality of the product, businesses stand to lose crucial sales and customers. Taking customer service seriously is key to success, regardless of what your business specializes in. As specialists in […]

These days, we’re all on the go and we don’t make much time to stop and smell the roses. In a culture like the one in which we currently live, poor customer service is more the norm than not. Customers are all but used to being placed on hold for long waiting times, not getting […]

Call centre appointment-booking services are good for your business. If your business depends upon scheduling appointments, missing important calls could cost you significant money and a long-term relationship with a customer. Voicemail simply doesn’t cut it for many customers who want to speak with a person right away – and will simply move on to […]