Does your customer service team inspire gratitude from your customers? Sure, they are helping your customers when they call in, but are they delighting them during the process? This simple and thoughtful activity will help your customer service team better appreciate what it is that inspires gratitude and loyalty from your customers, so that they […]

How do you know then it’s time to use a call centre for your customer service needs? Several signs can indicate that it’s time to hire a call centre for your business. Here are five signs that your organization is ready to hire a call centre. Negative feedback from your customers If your customers are […]

Is your customer service team listening to your clients? Of course, they are answering the phone and providing customer service, but are they listening to your customers well enough to remember the details? As we know, the details are important, and it’s truly what sets you apart from your competitors. This fun team building activity […]

When you’re putting together your customer service team, you need to make sure you are hiring people who not only know how to take care of your customers, you also have to make sure you are hiring people who fit well with your company and its ideals. Here are some interview questions you need to […]

If you’re not trying to impress your customers, you’re not doing customer service the right way. It’s important to keep in mind that fact that improvement isn’t just recommended in the customer service industry, it’s required. Even if you think you’re providing the best customer service possible, there’s always room for improvement. Here are a […]

Communication is crucial to business success, but even more importantly, it’s crucial to keeping your customers satisfied. When it comes to communication, there are always options for making improvements. Here are some simple ways you can communicate better with your customers in order to provide them with excellent customer service. Offer options The more ways […]

It’s always a good idea to remind your customer service staff about the importance of creating a comfortable environment for your customers through the everyday interactions that they have with them. This quick and fun exercise requires almost no preparation and will go a long way to remind your team what it might be like […]

Boosting the quality and the results of your customer service is as easy as ‰Û÷1, 2, 3.’ It doesn’t take much effort to see real improvements, so use these three simple tips to boost your company’s customer service today. 1. Communicate with your customers This simple tip can really improve your relationship with your customer. […]

If you get into the right mindset, providing great customer service becomes second nature to your business. Want to know how to provide excellent customer service almost effortlessly? Embrace these four mindsets to help you provide excellent customer service to your customers. Treat your customers like they’re important‰Û_ …because they are. Without your customers, you […]

Whether you’re just starting out in customer service or you’ve been doing it for years, there’s always room for growth. Here are three things you can do right now to advance your customer service career. Promote yourself The best way to advance in customer service is to show others exactly how great you are at […]