Customer service during the holiday season is very different from customer service during the rest of the year. Today’s customers expect much more from their customer service experience, even more so during the holidays. If you want to stand out in a good way in your customer’s mind, you need to plan ahead for the […]

This team building activity is one you’ll definitely want to try. It’s special because it includes every member of your team, without breaking into smaller groups, and fosters relationship building based on personal similarities. This activity is focused more on the development of team morale than it is customer service skills, but can also shine […]

Most experienced customer service representatives have had their fair share of “difficult” customer interactions. Perhaps a customer was upset, or rude before even reaching someone to speak to. Because it is sometimes difficult to not take negative customer interactions personally, this exercise serves as a great reminder that every customer is a person, too, with […]

If you’re looking for an ice breaker for a group of newly hired employees, or even a fun reminder for your already established team, this is it! Inspired by the popular improv show “Who’s Line Is It Anyway?” this activity is as funny as it is challenging – and enlightening. It’s no secret that customer […]

Vancouver, Canada (October 20, 2017) ‰ÛÓ Answer 365 of Halifax, NS has been honoured with the exclusive 2017 Award of Excellence for the 13th year.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 […]

First impressions are crucial in business, and nothing kills a first impression like an unprofessional pickup on your telephone calls. Luckily, it doesn’t take tons of training or special skills to answer your phone like a professional. Here’s how to answer your phone professionally for a better impression every time. Don’t leave them hanging Try […]

If you’re an investment property owner, you may have never considered using a call centre to help with your business. After all, your business is property, not customer service, right? Well, actually, customer service plays a big part in every business, even property management. Here are some ways that using a call centre could help […]

Choosing a Toronto call centre for your business may seem like a daunting task, but it’s really not all that difficult if you know what to look for. At the end of the day, a call centre is meant to be a wonderful addition to your customer service network. It should be able to meet […]

Consistency is more important than you may realize when it comes to customer service. It’s a sign of reliability and security for your customers. It shows them that they can trust you to be a brand or business they can rely one. Here’s why consistency really matters to your customers. Quality and consistency Every customer […]

In today’s ‰Û÷I need it now’ society, people are far too busy to wait for great customer service. As more demands are put upon your customers in their everyday lives, you’ll probably find that they have less time to interact with you when they really need to. In order to still provide awesome customer service, […]