While many businesses can benefit from call centre services, those in the oil and gas industry can particularly benefit from the services that call centre provide. Here are just some of the ways in which using a call centre can benefit businesses in the oil and gas industry. Round the clock emergency response services Potentially […]

Customer service can be a stressful work environment. Even though answering customer service telephone calls may be seen as less stressful than dealing with customers face to face, it can still be a very stressful work environment, especially when your caller is unhappy. Fortunately, there are some ways you can take some of the stress […]

Great greetings set the tone for your customer relationships. It takes more than a simple ‰Û÷hello’ to establish a great customer bond. Here are some tips to help you set the tone for great conversations with your customers on the telephone. Start with the basics Always start a call by greeting the caller politely, identifying […]

A New Year means new opportunities for great customer service. If one of your resolutions for the New Year involves boosting your company’s customer service, you might find these tips invaluable. Here are some great customer service tips for the New Year. Brush up on skills training After the rush of the holiday season, why […]

New Year isn’t just the time for personal resolutions–it’s a great time for your business to take stock and resolve to make improvements in the year ahead. Here are some customer service ‘resolutions’ you can adopt in your business for a brighter New Year. Give customers more ways to get help The more options your […]

If you’re in the HVAC industry, you probably know the importance of great customer service. And because the HVAC industry isn’t your typical 9 to 5 workplace, you might struggle to provide excellent customer service to your clients. Fortunately, a call centre can remedy this for your business. Here’s what a call centre can offer […]

Customer service is even more important during the busy holiday season. The stress of the season can turn your usually friendly customers into raging balls of stress, but fortunately, there are some things you can do to make their experience a better one. Here are some tips for providing great holiday customer support to your […]

It’s inevitable that you won’t be able to get to every single call that comes in during the holidays. This is why your telephone voicemail is such an important tool. You can let your customers know exactly when they can expect to reach you and how they can leave a message so you can help […]

The stockings are hung by the chimney with care, your holiday to do list is almost complete, but your holiday stress is through the roof. If your business is busy, busy, busy during the holidays, it can be hard to catch your breath, let alone enjoy the joy of the season. Fortunately, there’s a simple […]

It’s that most wonderful time of year when your telephones will be ringing to the tune of customer queries throughout the holidays. Are your telephone greetings ready for the rush? Here’s how to prepare your telephone greetings for the holidays. Create a holiday greeting Tell your customers exactly how much you appreciate them by creating […]