Call centre appointment-booking services are good for your business. If your business depends upon scheduling appointments, missing important calls could cost you significant money and a long-term relationship with a customer. Voicemail simply doesn’t cut it for many customers who want to speak with a person right away – and will simply move on to […]

Non-profits are on a big mission. Their mission is to change the world, one person at a time. As implied in their name, non-profits aren’t bringing in a profit. Money comes in and money goes out – cost effectiveness and affordability is what fuels the successful not-for-profit organization. Golden parachutes – or even office lunches […]

Looking to make your phone communication more effective and engaging? This infographic highlights our top 10 tips.

The petroleum industry is one that’s on the go. From frequently hiring more team members to assigning employees to new job sites – something is always changing when it comes to oil in Canada. Efficiency and organization is key for companies operating in Oil Patch, and successful companies are always on the lookout for new […]

As the sun starts to come out after a prolonged economic downturn, one thing is clear: small businesses that made it through or flourished are more innovative and economical than ever before. Today’s businesses are looking for ways to stay ahead of the pack and beat their competitors at their game. From outsourcing to social […]

This infographic explores some of the benefits of using remote reception, and how it could be the best choice for business.

Smiles are a way of telling other people that we’re happy to see them. We smile at strangers, loved ones, friends and neighbors. It’s a way to put other people at ease. In business, smiles are common currency. Phone communication doesn’t have the benefits of body language and it’s easy to forget about the importance […]

Phone communication is something of an art. Without nonverbal body language to help facilitate communication, phone calls require entirely upon tone of voice and information conveyed. The following tips are meant to help you help your customer service team master the art of phone communication. 1. Be Consistent Have a unified front for answering the […]

If you own a business or manage a busy department, you may find yourself struggling to offer your customers top-notch customer service while keeping up with other demands. For businesses ready to make a big change in the quality of customer service offered, a call centre can be a breath of fresh air for everyone. […]

The winter months are here in Canada. It sure is chilly: brrrr! January, February and March are all popular times for your employees to head south to warmer climates. If you find yourself juggling reception or looking to hire temporary workers to weather winter vacations, you may want to consider remote reception. Remote reception (using […]