In today’s digital age, telephone answering can actually be a challenge for some. So, how do you (or your team) answer your business phone to make sure that it’s an asset to your business? Here are some of our top tips: Have a human answer your phone, not a machine. It’s more personal and tells […]

Even in today’s highly digital age, customer still appreciate high quality phone support. Customers also appreciate talking with an actual person rather than an automated machine. This infographic explores the many reasons why call centres are here to stay.     Image originally posted on Zengage, The Zendesk Blog

At Answer 365, we love providing good phone service for our clients. A key component of that is having a team that can deliver consistently superior quality phone communication. Whether you answer your phone in-house or contract that process out to a call centre, it is crucial to your business that whoever answers your phone […]

The market is – mostly – back up. With the current boom in the Real Estate industry today, every business (brokers, agents, lenders, etc.) must be on par with the latest trending business innovations. Many realtors, brokers, and agents are simply not maximizing on their business opportunities as a result of not having powerful communication […]

As a professional, you know that equipment companies absolutely must have a well-established communication system that meets all their clients’ needs. It is usually bad news when you have tons of calls and you are unable to return all of them at once. Ever feel overwhelmed? Professional call centre may seem like an expense you […]

Every business should have an office, where you have all the necessary structures in order for your business to run smoothly and earn for you. Essential components every business needs? You need a strong reception staff that makes an excellent impression upon your customers‰Û_.. Once upon a time, all of this needed to be done […]

For any business to thrive and become successful, there needs to be a well-established communication system. A stable business is truly defined by its communication systems and policies: telecommunications, when well-orchestrated, sets the pace for the entire company. If your business isn’t performing at the level at which you expect, it may be wise to […]

It’s a fact: your elevator and lift company needs to have a reliable reception – especially in case of emergencies. The beauty of having remote reception, available around the clock, is that you are guaranteed: Provides quality service:When you use remote reception, you get highly trained professionals to handle all your calls: no more training […]

As you know, your first impression in business can end up as your last impression. It’s crucial to lock down how to speak to your customers – and how not to. When it comes to establishing a strong customer rapport, it’s essential to know and always keep in mind the essential do’s and don’ts when […]

When it comes to creating a foundation of customer loyalty, you can’t put a price tag on delivering excellent customer service. Franchisees, especially those that are focused on growth and success, need to deliver consistent customer service that makes consumers loyal and comfortable spending their dollars with them. Call centre services can transform the service […]