Do you have a customer service plan in place? The best customer service comes when you plan for every eventuality. A well-trained customer service team will not only be a great asset to your business, they’ll also keep your customers coming back for more. Here’s how to create a customer service plan for your business. […]

Does your business deliver proactive customer service? Do you even know what that term means? Proactive customer service means providing your customers with a service before they even know that they need it. You don’t need a crystal ball to determine what your customers will need, you just need to pay attention to your customers. […]

In honour Jan Simpson, who provided her committed and valued service to Answer 365 for 34 years, we are proud to dedicate our boardroom in her name. Jan started out as an operator and worked her way up to supervisor and the last 15 years as our Script Programmer. We all miss Jan’s depth of knowledge and […]

It doesn’t take a lot of effort to improve your customer service. Small improvements can reap big results, so use these simple tips to improve your organization’s customer service today. Thank your customers Adding a simple ‰Û÷thank you’ to your greeting can start every call off on the right tone. Being thankful for your customers […]

When it comes to customer service, there are some skills that come in handy, like being a good talker. Then, there are some skills that are crucial. These skills can mean the difference between excellent customer service and mediocre service. Here are five customer service skills that everyone needs. Patience One of the most important […]

Industry experts look closely at trends to predict what’s in store for the coming year. For the customer service industry, the likely trends could mean great things for both customer service representatives and the clients that they serve. Here are some customer service trends to watch out for in 2017. Personalization Thanks to technology, almost […]

Does your business have a customer service mantra? A simple statement can go a long way towards motivating your employees to provide the best customer service possible. Here’s how you can craft your own customer service mantra and provide great service to your customers. Think about your goal What is it you want to achieve […]

With the New Year looming large, now is the time to make those resolutions. Your company should make them, too. Here are some customer service ‰Û÷resolutions’ that you should consider for 2017. Resolve to train your staff better Look for ways you can improve your customer service training in order to provide better service to […]

Christmas time is no time to let your customer service slide. During the busy holiday season, your customers need you more than ever, and you can turn this to your advantage. Use these simple customer service tips to boost your business this Christmas and keep your customers coming back long into the New Year. Give […]

If you aren’t using the services of a call centre this holiday season, or if you don’t have a virtual receptionist in place to field those holiday calls, you need to make sure your customers are greeted by a great message during the holidays. Here are some tips on creating great out of office voicemail […]