While gaining new customers is always important, you really shouldn’t overlook the importance of keeping your existing customers happy. You can invest in the customers you have right now and build a lifelong business relationship, or you can work twice as hard to find new ones. Here are three simple ways you can invest in […]

Want to ensure you’re providing the best customer service possible? Well, then you’d better make sure that you’re taking care of yourself first. Customer service jobs can be stressful – long hours spent sitting at a desk, rushed lunch breaks, and high stress levels can all take a toll on your health. Here’s how you […]

When it comes to customer service, there’s no such thing as ‰Û÷too much availability.’ Your customers want to communicate with you, and they expect you to keep the lines of communication open when they need you. Here’s how you can improve your customer service with a conversational approach to your customers. Go where they are […]

If you want a job in the customer service industry, a great resume will go a long way towards helping you get your foot in the door. For customer service jobs, your resume needs to highlight your abilities as a service provider. Here’s how you can write an effective customer service resume to boost your […]

Spring is a great time to ‰Û÷clean house’ with your customer service and focus on improving your customer service productivity. It’s a great time to take stock of how your staff is performing and make some simple changes that will benefit everyone. Here are some great tips for boosting your customer service productivity this spring. […]

Angry customers may seem frustrating to your customer service team, but remember that customers who are angry are also frustrated by something about your business. It can be tempting to view every angry customer as a ‰Û÷problem’, but that would be the wrong approach to take. If you take the time to find out why […]

A career in customer service isn’t a good fit for everyone, but how can you be sure the person you’re interviewing will be a good candidate for your customer service team? You need to ask the right questions to make sure your potential employee is right for the job. Here are some customer service job […]

Customer support and sales go hand in hand. One of the best things you can do to boost your sales is to build a great customer service department. Here are five simple ways that your customer service team can support your company’s sales. Happy customers sell There’s no better advertisement for your business than a […]

Your customers are the beating heart of your business, so make sure that you’re showing them plenty of love. Here are five ways you can show your customers some love this month. Let them know that you’re there for them Nothing says love like great customer service, at least where your customers are concerned. Focus […]

The worst thing you can do with your business is to take your customers for granted. Assuming that they’ll always be there, coming back no matter what you do, could set you up for major disaster. Luckily, it’s easy to avoid falling into this trap. Here are some easy ways to avoid taking your customers […]