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Home / Blog

6 June 2017

5 Rewards of an Excellent Customer Service Culture

call centre, contact centre, Customer Service, Virtual Reception

You know that excellent customer service is great for your customers, but did you know that it’s awesome for your business, too? Creating an excellent customer service culture has a wider impact on your business than you might think. Here are five ways an excellent customer service culture has a positive impact on your business. […]

26 May 2017

What Skills to Look For in your Next Customer Service Reps

call centre, contact centre, Customer Service, Virtual Reception

Assembling a great team of customer service reps takes time, patience, and a solid knowledge of what great customer service really means. Of course, anyone can provide customer service, but your customers deserve to be served by reps who truly care about the customer experience. Here are the skills you need to look out for […]

19 May 2017

Fix Your Broken Customer Service With These Ideas

call centre, contact centre, Customer Service, Virtual Reception

If you suspect that your customer service is lagging, or worse, broken altogether, there is hope. Small changes can make a big difference to both your business and your customer experience, so don’t be afraid to make those changes now, before the problem gets worse. Here are some things you can try to fix your […]

12 May 2017

5 Steps to Building a Customer Focused Culture

call centre, contact centre, Customer Service, Virtual Reception

One of the most important things you can have in your business is a customer focused company culture. If you don’t put your customers first, you’re risking long-term success for your business. Here are five steps to take to build a strong, customer focused culture within your business. Train employees to cultivate customer focused culture […]

5 May 2017

3 Strategies to Get More Customer Feedback

call centre, contact centre, customer feedback, Customer Service, Virtual Reception

Customer feedback is very important for any business. If you don’t know whether or not you’re doing a good job, you have no idea whether or not your customers are likely to stick around. There are lots of different ways to gauge customer feedback. Here are three strategies to get more customer feedback for your […]

21 April 2017

3 Ways to Invest In Your Customers

customers

While gaining new customers is always important, you really shouldn’t overlook the importance of keeping your existing customers happy. You can invest in the customers you have right now and build a lifelong business relationship, or you can work twice as hard to find new ones. Here are three simple ways you can invest in […]

17 April 2017

Healthier Customer Service

Customer Service

Want to ensure you’re providing the best customer service possible? Well, then you’d better make sure that you’re taking care of yourself first. Customer service jobs can be stressful – long hours spent sitting at a desk, rushed lunch breaks, and high stress levels can all take a toll on your health. Here’s how you […]

10 April 2017

How to Improve Customer Service With a Conversational Approach

Answer 365, Customer Service

When it comes to customer service, there’s no such thing as ‰Û÷too much availability.’ Your customers want to communicate with you, and they expect you to keep the lines of communication open when they need you. Here’s how you can improve your customer service with a conversational approach to your customers. Go where they are […]

4 April 2017

Writing a Customer Service Resume How To

Customer Service

If you want a job in the customer service industry, a great resume will go a long way towards helping you get your foot in the door. For customer service jobs, your resume needs to highlight your abilities as a service provider. Here’s how you can write an effective customer service resume to boost your […]

24 March 2017

Spring Cleaning Customer Service Productivity

call centre, contact centre, Customer Service, Virtual Reception

Spring is a great time to ‰Û÷clean house’ with your customer service and focus on improving your customer service productivity. It’s a great time to take stock of how your staff is performing and make some simple changes that will benefit everyone. Here are some great tips for boosting your customer service productivity this spring. […]

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