Phone Management Tips for Property Managers

Property management requires a lot of focus, plenty of patience, and tonnes of time. If you want to be a great landlord, you need to be available to your tenants around the clock. If you can do these without the use of a call centre, you’re a property management superhero. However, if you’re simply a regular guy or gal, these tips will help make your job a lot easier.

Use a call centre

This is probably the biggest and best tip for property managers. Not only can you get your tenants’ calls answered around the clock, you can also have emergency issues dealt with immediately. Using a call centre also makes it easier to organize your messages so you can prioritize them. This can actually help make you more productive and save you time during your busy day.

Utilize the call centre for scheduling

Scheduling appointments for property viewings doesn’t have to be complicated or time consuming. Let the call centre manage your scheduling for these and other appointments such as scheduled property maintenance or meetings with contractors. You can advise the call centre of your availability and then leave the rest up to them, allowing you to get on with other business matters.

Give your tenants the service they deserve

By making yourself more available to your tenants, you provide a higher level of customer service. Instead of relying on a handful of staff to field calls, offer assistance, and answer questions, you can have an entire call centre’s staff that’s trained to provide excellent assistance every time. Not only does this allow you to meet your tenants’ needs, it also allows you to exceed their expectations when it comes to the service the receive.

Let your tenants know they can call any time

Sure, your tenants will call in the middle of the night for a burst water pipe, but if they put off non-emergency issues indefinitely, small problems can get worse fast. Remind your tenants that they can call and speak with a friendly voice any time, day or night, to get those little problems dealt with before they become larger nightmares.

For more tips on using a call centre with your business, visit Answer 365 today.