The holiday season can see a spike in calls to your business. While this is great for your company, it can quickly become a disaster if you don’t have plan for emergencies and employee absences. Here are some simple tips to help you prepare for the holiday rush by using call centre services. Plan ahead […]

Excellent customer service doesn’t have to be difficult. In fact, there are many easy ways to provide amazing service to your customers. Here’s how to make excellent customer service effortless. Give employees more decision-making power If your employees constantly have to refer to supervisors for approval for every little thing, it can slow down the […]

Customer service can be a demanding job. Your customer service team may experience stressful periods that put a strain on productivity and morale. There are lots of ways that you can help to keep your customer service team motivated all year long. Here are a few low cost, easy ways you can motivate your employees. […]

Flu season can wreak havoc on any business, but it can be especially rough on call centres. Because the flu is highly contagious, it can spread quickly through an office building, putting lots of employees out of commission for days at a time. Here’s how you can help your customer service team keep healthy during […]

When it comes to your customers, nothing is scarier than the thought of losing their loyalty. After all, it takes a lot of time and effort to win over new customers, but keeping them doesn’t have to be difficult or frightening. Here are four great ways you can reward your customers for their loyalty. Make […]

When you think about call centres, you probably think about huge corporations. While it’s true that big businesses do benefit from the use of call centres, you might be surprised to find that many different types of smaller businesses also benefit from using them, too. Here are three types of businesses that benefit from the […]

You’ve probably heard the age old advice that you should smile when answering the telephone in order to come across as friendly and welcoming. Does this tiny bit of body language really make that much of a difference when you’re communicating by telephone? The answer is yes, and here’s why. Posture, breathing, and stress Although […]

If you work in property management, you know how busy it can be. Problems can pop up for your tenants at any time, day or night, and if you’re the person in charge of fielding phone calls, it can get hectic. However, property management in Alberta is enhanced with call centre support. You don’t have […]

Customer service can be a tough job. Dealing with customers who may be angry or unhappy can be stressful, even for seasoned customer service representatives. Keep your customer support team incentivized and motivated with these simple tips. Boost team spirit Providing customer support can be lonely and somewhat isolating. If you spend most of your […]

Great customer service can make a huge difference to your business, but it’s not always easy to provide excellent customer service. Your bottom line could be at stake if you fall into the grasp of some common telephone customer service pitfalls. Here’s how to avoid them and keep your business thriving. Sticking too much to […]