First impressions are crucial in business, and nothing kills a first impression like an unprofessional pickup on your telephone calls. Luckily, it doesn’t take tons of training or special skills to answer your phone like a professional. Here’s how to answer your phone professionally for a better impression every time. Don’t leave them hanging Try […]

If you’re an investment property owner, you may have never considered using a call centre to help with your business. After all, your business is property, not customer service, right? Well, actually, customer service plays a big part in every business, even property management. Here are some ways that using a call centre could help […]

Choosing a Toronto call centre for your business may seem like a daunting task, but it’s really not all that difficult if you know what to look for. At the end of the day, a call centre is meant to be a wonderful addition to your customer service network. It should be able to meet […]

Consistency is more important than you may realize when it comes to customer service. It’s a sign of reliability and security for your customers. It shows them that they can trust you to be a brand or business they can rely one. Here’s why consistency really matters to your customers. Quality and consistency Every customer […]

In today’s ‰Û÷I need it now’ society, people are far too busy to wait for great customer service. As more demands are put upon your customers in their everyday lives, you’ll probably find that they have less time to interact with you when they really need to. In order to still provide awesome customer service, […]

Does your customer service team inspire gratitude from your customers? Sure, they are helping your customers when they call in, but are they delighting them during the process? This simple and thoughtful activity will help your customer service team better appreciate what it is that inspires gratitude and loyalty from your customers, so that they […]

How do you know then it’s time to use a call centre for your customer service needs? Several signs can indicate that it’s time to hire a call centre for your business. Here are five signs that your organization is ready to hire a call centre. Negative feedback from your customers If your customers are […]

Is your customer service team listening to your clients? Of course, they are answering the phone and providing customer service, but are they listening to your customers well enough to remember the details? As we know, the details are important, and it’s truly what sets you apart from your competitors. This fun team building activity […]

When you’re putting together your customer service team, you need to make sure you are hiring people who not only know how to take care of your customers, you also have to make sure you are hiring people who fit well with your company and its ideals. Here are some interview questions you need to […]

If you’re not trying to impress your customers, you’re not doing customer service the right way. It’s important to keep in mind that fact that improvement isn’t just recommended in the customer service industry, it’s required. Even if you think you’re providing the best customer service possible, there’s always room for improvement. Here are a […]