Don’t think you need a real, live person to handle your incoming customer service calls? Think again. The sound of an unanswered phone may as well be the same as a slamming door–one that your customer is walking through as they leave your business for another one. And if you leave your customer calls in […]

Sometimes, the key to great customer service means knowing what your customers want before they do. Other times, you have to know how to listen to what your customers are telling you in order to give them the results they want. Are you worried that your employees are hearing what your customers have to say, but […]

Your customers are the lifeblood of your business, but how can you make sure you’re keeping them happy if you can’t communicate with them the way they expect you to? Customers have a language of their own, that is, they speak to each other in a different way than they may speak to you. How […]

Have you ever wondered what a typical day is like for a customer service agent or manager in a call centre? The truth is, no two days are ever exactly alike. Depending on the types of calls the customer service agent takes, the days can vary greatly. Here are just a few things our call […]

Use these motivational quotes to inspire your customer service team.  

There are plenty of reasons why your customers might decide to up stakes and take their business elsewhere. Don’t think it can happen to you? Here are the top five reasons customers leave your business and what you can do about it. They die Approximately 1% of your average customer loss will be due to […]

Check out these simple but effective tips to improve customer service at your retail establishment.   Tips for Customer Service in Retail from Answer 365

Training your customer service staff doesn’t have to be all work and no play. In fact, if you make training fun, your staff will be more willing to embrace their newfound knowledge and put it to good use impressing your customers. Here are some fun customer service training games to try with your staff. What […]

It can be hard to keep your customer service staff motivated during those crazy, lazy days of summer, especially if your employees have vacations on their mind rather than customer service. Here are some simple, fun ways to keep your staff motivated this summer. Bring in food Food can be a big motivator when it […]

Check out these customer service tips, because no matter how good you are, there is always room for improvement.