If you’ve ever heard the term ‘remote reception,’ you might have brushed it off as unnecessary, especially if you already have a receptionist working for you. However, you might want to reconsider. Remote reception services can offer so much more than most people realize. Here are some things to consider that might just convince you […]

Your voice is your calling card when doing business over the phone, but how are you being perceived when you are interacting with your customers? Here’s how you can prioritize your phone etiquette for better customer service. Pay attention to your tone Speak clearly and slowly, taking the time to enunciate each word clearly. Rushing […]

If you’re a plumber, customer service is a large part of your business, whether you realize it or not. Customers need to be able to reach you at all times, but if you’re not managing those calls the right way, you could be damaging your business. Here’s why you need to consider using a contact […]

It’s become almost cliche to remind customer service representatives that they must ‘delight’ their customers, but in today’s busy world, it’s actually harder than ever to do just that. Today’s callers demand much more, but it’s still possible to leave them with a smile on their face. Here’s how you can delight your customers on […]

Customer service can be tricky business, especially if you’re trying to provide excellent service. There are some mistakes that are simply way too common–and fortunately, they’re easy to avoid. Here are some customer service mistakes you should try to avoid. Not listening to your customers This is the biggest mistake that companies make. It’s easy […]

If you’re thinking of using a call centre for your business, there are some things you should consider. Here’s what to look for when choosing a call centre for your business. Flexibility Can the call centre meet the needs of all of your customers? Can they grow with your business? A good call centre offers […]

When it comes to customer service, the word ‘automated’ may send shivers down your spine. But, fear not–automation can actually enhance your customer’s experience. Should you consider automating your answering service? Read on to find out more. Automation meets real-life In customer service, automation doesn’t always mean robots. You can automate your incoming calls to […]

Customer retention is a crucial part of every business, but it can also be a tricky one. If you’re struggling to find ways to keep your customers happy and loyal, check out these tips for improving customer retention. Don’t just try to sell stuff The most successful businesses look at what they can offer their […]

Electricians are busy people. They may be out of the office on jobs at different sites all day long. They may be juggling calls, repairs, and other responsibilities, and prioritizing telephone customer service may not be high on their to do list. However, the telephone can be just as important a tool as any for […]

There’s no time like the New Year to tackle a new approach to managing your business, especially when it comes to customer service. Here’s how you can take a new approach to customer service this year. Look at your customer service from your customer’s point of view You may think you’re doing the best you […]